I booked this hotel to stay for 16 days. On ***********, the hotel is stated as fully refundable. Because I know that *********** takes extra money from the establishments they advertise, I felt I would do the Ambiance Boutique Art hotel a favour by booking directly with them. What a mistake! A change at work meant that I could no longer take the trip. I have requested a refund and, after assuring me initially that they would give me a refund within days, I've received nothing - and now they are not even replying to my messages! BE WARNED - DO NOT BOOK DIRECTLY WITH THIS HOTEL!
翻譯