沖浪與沙灘度假村拉古納海灘

I have returned to the Surf&Sand over many years. The Service is always impeccable, personable, professional and gracious. From Kit & Allie who greeted us at reception to lovely housekeeping and room service staff, spa and restaurant. The makeover of the spa is not complete, however we received excellent massage services in our room overlooking the beautiful ocean and coastline. We stayed in a King studio oceanfront on the top floor and highly recommend. Beautifully appointed recently renovated. I wish we could've stayed forever.

I expected a seamless and accommodating experience from a luxury hotel, but unfortunately, my recent stay fell short. On February 15, the morning after Valentine’s Day, I made two polite requests to extend my checkout by just one hour—from 11 AM to 12 PM. Both times, the front desk refused, stating that the hotel was fully occupied and a new group was arriving at 1 PM. However, when I checked out at 11 AM, I mentioned this to the management team, and to my surprise, they apologized and said they could have easily extended my checkout by an hour. This contradiction was frustrating and highlighted poor communication between the staff. A luxury hotel should prioritize guest experience and consistency in service. Had the front desk been better trained or more customer-focused, this could have been avoided. While I appreciate the management’s apology, it doesn’t change the fact that my request—one that is quite common—was unnecessarily denied. I hope the hotel improves its front desk training and communication to ensure that all guests receive the level of service expected from a high-end establishment.

We stayed the first weekend they opened after renovation. We appreciated the Manager reaching out proactively to let us know this in advance letting us know the pool and restaurant weren’t yet available, but letting us know they would set us up on the beach, and their terrace was available for dining and drinks. The staff was awesome! Everyone was so welcoming and provided the best customer service all weekend. The rooms are fantastic and the views are just the best. We can’t wait to come back, and hope to do so very soon!

We had a very nice room right on the water and the staff was excellent. I understand that they are under renovation, but I believe that since they have not maintained the beachside resort atmosphere, there should be a rate reduction. The Splash bar and restaurant are not inviting. I'm not a complainer but had to express our disappointment.