弗洛勒斯島西拉雅蘇丹馬拉度假村的評論

住宿方回覆: Dear our Lovely GuestWarm greetings from Sudamala Resort Seraya.Thank you very much for sharing your wonderful feedback. We are truly delighted to hear that your children enjoyed the easy access to the beach, playing in the sand, and discovering the colorful fish and corals while snorkeling.It is heartwarming to know that you found the experience fantastic, the facilities complete, and our service attentive. Creating a safe, enjoyable, and memorable island experience for families is something we truly value.We sincerely appreciate your kind words and look forward to welcoming you and your family back to Sudamala Resort Seraya for another unforgettable stay. Thank you very much.Warm regards,Gede Bimbi SanjayaResort Manager

住宿方回覆: Dear BailingguoWarm greetings from Sudamala Resort Seraya.Thank you very much for sharing your wonderful feedback. We are delighted to hear that you enjoyed your room and had such a fantastic snorkeling experience, especially the stunning coral reef and the unforgettable jackfish school right under the pier.We also loved your note about the room upgrade, sometimes the original choice truly is the perfect one. It means a lot to us that two days felt too short. We would be absolutely delighted to welcome you back for a longer stay, so you can enjoy even more of the beauty and tranquility of Sudamala Resort Seraya.Warm regards,Gede Bimbi SanjayaResort Manager

住宿方回覆: Dear Alex wangailongWarm greetings from Sudamala Resort Seraya.Thank you very much for sharing your experience and for your kind understanding during an unexpected situation beyond our control. While we regret that adverse weather conditions prevented you from reaching the island as planned, we are truly grateful for your patience and trust throughout the process.We are especially pleased to know that our customer service team was able to support you proactively, maintain clear and caring communication, and arrange alternative accommodation on the main island to ensure your comfort and peace of mind. Your safety and well-being are always our top priorities, and your recognition of our team’s efforts means a great deal to us.Although the circumstances did not allow you to check in as scheduled, we are honored that our handling of the situation left a positive and lasting impression. Your generous words regarding our responsibility, sincerity, and crisis management truly encourage our entire team.Thank you once again for your understanding and thoughtful feedback. We very much look forward to welcoming you to Sudamala Resort Seraya in the future, when the weather allows, so you may fully experience the beauty and tranquility of our island. Thank you evry much.Warm regards,Gede Bimbi SanjayaResort Manager

住宿方回覆: Dear our Lovely GuestWarm greetings from Sudamala Resort Seraya.Thank you very much for sharing your kind feedback. We are delighted to hear that you enjoyed the beautiful lagoon and the snorkeling experience right at our doorstep.It is also wonderful to know that you found our boat transfer arrangements convenient and appreciated the option to stay on the main island when needed. Your kind words about our service truly mean a lot to our entire team.We sincerely appreciate your support and look forward to welcoming you back to Sudamala Resort Seraya for another memorable island escape.Warm regards,Gede Bimbi SanjayaResort Manager

住宿方回覆: Dear Our Lovely GuestThank you very much for taking the time to share your wonderful feedback with Sudamala Resort Seraya. We are truly delighted to know that you found our facilities well equipped and worth the price, and that our cleanliness, environment, and service met your expectations.We are especially pleased to hear your kind words about the Komodo surroundings and the unique natural beauty of the island, even during the off-season. It is also rewarding to know that our team’s warm hospitality and smooth communication contributed positively to your stay.Thank you as well for highlighting the quality of our cuisine. While our menu leans toward Western-style dishes, we are glad to know that the flavors and seasoning suited Chinese palates so well.Your thoughtful wishes mean a great deal to us. We hope to welcome you back again in the future for another memorable stay, with even more vibrant marine life waiting just beneath the surface.Warm regards,Gede Bimbi Sanjaya Resort Manager

住宿方回覆: Dear SangmingjunhebayueWarm greetings from Sudamala Resort Seraya.Thank you very much for your kind feedback for Sudamala Resort Seraya. We are delighted to hear that you enjoyed your room’s beachfront location, the snorkeling experience, and our Lomak Restaurant offerings. It brings us great joy to know that your family thoroughly enjoyed your three day stay with us. Creating memorable moments for families is something we truly value.We sincerely appreciate your support and look forward to welcoming you back to Sudamala Resort Seraya for another wonderful seaside escape. Thank you very much.Warm regards,Gede Bimbi SanjayaResort Manager

住宿方回覆: Dear Our Lovely GuestThank you very much for taking the time to share your detailed and thoughtful review of your stay with Sudamala Resort Seraya.We’re delighted to hear that you found our resort beautiful, peaceful, and welcoming, and we truly appreciate your kind words about our team’s friendliness and English proficiency. It means a lot to us to know that you felt comfortable and well treated during your stay creating an inclusive and respectful environment for all guests is very important to us.We also thank you for your honest feedback regarding the food. We’re sorry to hear that some of the Indonesian dishes did not meet your expectations. Your comments have been shared with our culinary team as valuable input, as we continuously work to improve flavor balance and guest satisfaction while staying true to local cuisine.It’s wonderful to know you enjoyed the snorkeling experience, especially around the pier in the early morning. For guests who prefer calmer and safer conditions, the pier area is indeed a good starting point. As you mentioned, the healthier and more colorful coral formations are located slightly further out, and our team is always happy to provide guidance or flotation support for those who wish to explore more confidently.We’re glad you appreciated the quiet evenings, the gentle sea breeze, and the relaxing atmosphere of the island. Your description of enjoying a hammock by the sea truly captures the spirit of Sudamala Resort Seraya.Thank you once again for your visit and recommendation. We hope to welcome you back for a longer stay, so you can enjoy even more peaceful moments by the ocean.Warm regards,Gede Bimbi SanjayaResort Manager

住宿方回覆: Dear lucyreimannWarm greetings from Sudamala Resort Seraya.Thank you very much for sharing your lovely feedback. We are delighted to hear that you enjoyed the relaxing atmosphere, delicious food in Lomak Restaurant, and the kindness of our team.It is indeed a pity that you did not get to experience one of our sunsets due to the weather, we hope that simply means you will have a reason to return. Next time, we truly hope you can stay longer and enjoy even more of what Sudamala Resort Seraya has to offer.We look forward to welcoming you back for a longer and more memorable stay.Thank you very much.Warm regards,Gede Bimbi SanjayaResort Manager

住宿方回覆: Dear Will2016Thank you very much for taking the time to share your experience with Sudamala Resort Seraya. We are delighted to hear that you enjoyed the peaceful atmosphere of the island, the turquoise waters, and the rich marine life, including the coral reef and tropical fish these are truly some of the highlights of Sudamala Resort Seraya.We sincerely apologize for the long waiting time you experienced at our Lomak restaurant. As we are located on a remote island and prepare dishes fresh to order, service can occasionally take longer than expected. That said, we fully understand that this can affect the overall experience, and your feedback has been shared with our culinary and service teams so we can continue improving efficiency while maintaining quality.Thank you once again for your valuable feedback. We truly appreciate it and hope to have the pleasure of welcoming you back for an even more seamless and enjoyable stay in the future.Warm regards,Gede Bimbi SanjayaResort Manager

住宿方回覆: Dear AtriaQThank you so much for your incredibly detailed and thoughtful review for Sudamala Resort Seraya, we deeply appreciate it. We’re truly grateful for the time you took to share your full experience, from transportation and check-in to snorkeling and dining. We’re delighted to hear that you found our resort environment clean, well-equipped, and relaxing, and that our team was able to assist with smooth transportation, including the arrangement to Ayana Resort Labuan Bajo. It's great to know that you enjoyed the comfort of your room and the convenience of our facilities, including the snorkeling area and sunset bar. Your feedback on the underwater environment, coral diversity, and snorkeling conditions is especially helpful, and we’re sure it will be appreciated by future guests.We also truly appreciate your honest feedback about the food in Lomak Restaurant. We’re continuously working to improve the quality and variety of our dishes, and your detailed comments, particularly regarding spice levels and menu understanding,have been shared with our culinary team for further improvement.Lastly, thank you for being mindful and responsible with drone use. We’re happy to hear our staff could assist and that you respected local privacy and air traffic guidelines. We hope to welcome you back again for another safe, peaceful, and adventure-filled stay at Sudamala Resort, Seraya. Thank you very much.Warm regardsDiky Lingga WisnuResort Manager

住宿方回覆: Dear our lovely guestThank you for taking the time to share your feedback with Sudamala Resort Setaya. We’re so glad to hear that you and your family enjoyed the safe and vibrant snorkeling area right in front of the resort. It’s always wonderful to know that children feel comfortable and excited to explore the marine life.We sincerely apologize for the condition of the life jackets, your comment is very important, and we take it seriously. This is certainly not in line with the standards we strive to uphold, and we will be addressing this issue immediately to ensure all our safety equipment is in excellent condition. We are currently in the process of ordering new items to replace those that have been significantly damaged as you mentioned.Thank you once again for your valuable feedback, and we hope to welcome you and your family back for an even better experience in the future. Thank you very much.Warm regards,Diky Lingga WisnuResort Manager

住宿方回覆: Dear our lovely guestThank you for taking the time to share your experience with Sudamala Resort Seraya. We’re very happy to hear you enjoyed the clear waters, abundant marine life, and the comfort of your room. It’s also great to know that our transportation service helped make your trip smoother, and we appreciate your suggestion about providing clearer guidance through photos, a helpful tip we’ll consider for future guests.We understand that the island’s natural humidity may take some adjustment, especially for those coming from cooler or drier climates. Thank you as well for your honest feedback about the Lomak Restaurant, we are continuously working to improve our dining experience.We're glad you found great value in the snorkeling and diving experiences, and we truly hope to welcome you back again for more underwater adventures with Sudamala Resort Seraya. Thank you very much.Warm regardsDiky Lingga WisnuResort Manager