拉迪格島洛奇的評論

住宿方回覆: Dear Mikesalfi, Thank you for taking the time to share your feedback following your stay with us. We note your comments regarding the property’s age and perceived classification. La Digue Island Lodge is officially a 3-star property, and this has been clearly communicated to all our partners at the time of our classification, in order to ensure accurate representation to the market. As one of the island’s original hotels, the Lodge is now over 50 years old. While this naturally means that certain elements reflect its age, it also forms part of its unique character and charm, particularly its exceptional beachfront location and authentic Creole setting, which many of our guests specifically value. We are, however, sorry to hear that the property did not meet your expectations. Your comments have been noted and will be shared with the relevant teams as part of our ongoing review of guest experience and communication with our partners. Kind regards,

住宿方回覆: Cher Chezbenrem, Nous vous remercions sincèrement pour votre magnifique message suite à votre séjour à La Digue Island Lodge. Nous sommes profondément touchés par vos mots et par la reconnaissance que vous témoignez à la fois à nos équipes visibles et à celles qui travaillent en coulisses. Il est très gratifiant de savoir que le dévouement, le soin et les efforts quotidiens de nos collègues—du housekeeping aux équipes cuisine, en passant par les jardiniers et la réception—ont contribué à rendre votre séjour digne d’un petit paradis. Votre fidélité et votre appréciation sont la plus belle récompense pour nous tous, et votre message sera partagé avec fierté à l’ensemble de nos équipes. Des retours comme le vôtre sont une véritable source d’encouragement pour continuer à offrir un service chaleureux et attentionné. Nous espérons avoir le plaisir de vous accueillir très prochainement dans votre “paradis”. Cordialement, La Direction La Digue Island Lodge

住宿方回覆: Dear OSC2, Thank you very much for sharing your wonderful feedback following your stay at La Digue Island Lodge. We are delighted to read that you had such a positive experience and that you appreciated our welcoming service, comfortable rooms, and the beautiful garden and pool area overlooking the sea. It is especially rewarding to know that you enjoyed your dining experience and took the time to personally commend our chef—this will be proudly shared with the entire kitchen team. We are also very pleased that you enjoyed the unique setting of our restaurant and the stunning views over Praslin and Île Curieuse. Your kind recommendation means a great deal to us. Thank you once again for your encouraging words. We look forward to welcoming you back for another memorable stay in the future. Warm regards, Management Team La Digue Island Lodge

住宿方回覆: Dear Sharonspitonipower, Thank you very much for your kind review. We are delighted to hear that you enjoyed your stay with us and that you appreciated the fantastic location, breakfast, and overall value for money. It is always rewarding for the team to know that our guests were able to fully relax and have a wonderful experience at La Digue Island Lodge. We truly appreciate you taking the time to share your feedback and hope to have the pleasure of welcoming you back again in the future. Kind regards,

住宿方回覆: Dear Guest, Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed the resort’s location and found our staff friendly. We note your concerns regarding room cleanliness and amenities. Regarding bottled water, our previous policy was to provide water upon arrival only, which is explained to guests at check-in. We are pleased to confirm that our current practice has been updated, and bottled water is now provided daily in all rooms. Your comments on housekeeping and room maintenance have been shared with our teams for review, as we continuously strive to improve our guest experience. We appreciate your observations and hope to have the opportunity to welcome you again to enjoy an improved stay. Kind regards, Management Team

住宿方回覆: Cher Mr Alexandre G, Nous vous remercions d’avoir partagé votre retour suite à votre séjour à La Digue Island Lodge. Nous sommes ravis que vous ayez apprécié notre emplacement en bord de plage ainsi que notre cadre tropical. Toutefois, nous sommes désolés d’apprendre que d’autres aspects de votre séjour n’ont pas répondu à vos attentes. Concernant le bruit signalé dans la zone du plafond, notre équipe est intervenue rapidement dès réception de l’information. La structure des bungalows ne comportant pas de plafond conventionnel, nous avons estimé que le bruit provenait de l’espace entre la toiture et la structure. Un changement de chambre a immédiatement été proposé, mais en raison de la disponibilité limitée, seule une unité avec salle de bain non rénovée était possible, proposition que vous avez refusée. Nous tenons à préciser qu’aucune autre plainte n’a été reçue après notre intervention. Nous souhaitons également rappeler que notre établissement a plus de 50 ans et possède un charme unique, reflété dans son architecture créole d’origine, que nous entretenons tout en préservant son authenticité. Vos remarques concernant l’état des installations, le petit-déjeuner et le service ont été transmises aux équipes concernées afin d’être prises en considération dans nos actions d’amélioration. Nous vous remercions encore pour votre retour et espérons avoir le plaisir de vous accueillir de nouveau pour une expérience plus satisfaisante. Cordialement, La Direction La Digue Island Lodge

住宿方回覆: Dear ClaudiaK5145MI, Thank you for taking the time to share your feedback following your stay at La Digue Island Lodge. We are pleased that you enjoyed our unique natural surroundings and the beauty of our location, which remains one of our strongest assets. We are sorry to read that certain aspects of your experience did not meet your expectations. Please rest assured that we welcome guests from all backgrounds and nationalities, and we strive to maintain a respectful and comfortable environment for all. Our team is present on site to ensure good order and to support a pleasant atmosphere throughout the property. Your comments regarding room condition, furniture, and security features have been noted and shared with the relevant departments for review and follow-up. Guest comfort and safety remain a priority, and continuous improvements are part of our ongoing efforts. We appreciate your overall balanced view of the property and hope to have the opportunity to welcome you again for a more enjoyable stay. Kind regards, Management Team La Digue Island Lodge

住宿方回覆: Dear Lisa R, Thank you for taking the time to share your feedback following your stay at La Digue Island Lodge. We are pleased to read that you enjoyed our pool bar service and cocktails, and we will gladly share your kind words with the team there—they will be very encouraged by your recognition. At the same time, we are sorry to learn that several aspects of your stay did not meet your expectations. Your comments regarding room readiness, towel service, breakfast variety, and dinner experience have been noted and shared with the relevant departments for immediate review and improvement. We also acknowledge your observation regarding the room key policy and understand how this may have caused inconvenience. Please rest assured that guest comfort and service responsiveness are priorities for us, and your feedback is valuable in helping us improve our operations. We appreciate your honest comments and hope that you might consider giving us another opportunity in the future to provide a more seamless experience. Kind regards, Management Team La Digue Island Lodge