From the moment we arrived at Roku Kyoto, we felt completely taken care of. From the warm greetings we received as we got out of the taxi to the genuine smiles and hospitality given to us at Reception. There is a pride that exudes from everyone at Roku Kyoto, and for good reason. It is an absolutely extraordinary hotel. But it's not just the beautiful accommodations and the incredibly thoughtful design throughout the property. Nor is it just the sumptuous food stunningly presented at every meal. It is the people who work there and represent the true heart and soul of what the Roku Kyoto experience is all about. My wife and I have traveled all around the globe and we have rarely encountered such a level of excellence. The architectural design, the interior design, the facilities and the grounds are all stunning. In fact, the photos from their website do not do it justice. The room we had on the 4th floor was gorgeous and the bed was perhaps the most comfortable bed we have ever encountered (and we travel often!). The tranquility, the views, the attention to detail throughout the hotel are are not just glorious but absolutely inspiring. The gorgeous pool is filled with water from the natural hot springs that abound in that area of Kyoto. It is a sumptuous experience to swim in that very special pool. We only had breakfast at the hotel, but it was the best we encountered in Japan. The food was beautifully prepared , the choices were extensive and stunningly displayed and the service was impeccable. In fact, service is another thing that sets this extraordinary hotel apart. It's not just well done, there is a pride and a joy that emanates from every member of the staff, no matter what their position. It's what gives this place true heart and soul and it's what elevates the experience. We will never forget our stay at Roku Kyoto and cannot wait to return! We would like to especially thank Kayo Naskagawa. Her attention to detail, her inherent ability to go the extra mile for a guest. Her sweetness and ease. Her ability to listen and use that information to heighten the Roku experience for a guest. Kayo, for us, represents everything we love about Roku Kyoto and why we cannot wait to return.
Hotel is conveniently located next door to a subway station. It is a few stops from Kyoto station. There are many stairs and no escalator or elevator when you exit the subway so not the best when you have luggage. Front desk’s staff English is quite limited, which surprised me given that Hyatt is an American chain and most guests were American while we were there. There are two Nespresso coffee machines in the lobby but no milk. There are three laundry machines on the lobby level. Each machine serves as both a washer and a dryer and takes 120 minutes for 600 yen. People lock their load with a code and you end up waiting for a long time waiting for someone to show up to remove their laundry. Room is tiny, the size of a closet. Our room had two twin beds and a sofa bed for a single person. There is no room to move. There are no sheets in the room so we called to ask for sheets. The person who answered the phone did not know what sheets mean so we had to go to the lobby and describe what we need. The language barrier is real. Our room was on top of a road and we could hear almost every car that went by. It does not seem like the hotel invested in good windows. Make sure to pack ear plugs. The bathroom is quite small and has a weird setup with a shower next to a bathtub. Front desk staff is also not helpful with recommendations for places to eat. They show you a barcode that lists restaurants, but do not provide recommendations. We found an excellent Indian restaurant very close to the hotel. You exit the hotel and turn to the right towards the subway, pass the dry cleaners and cross the street, you will see a mini-mart and then a basement with an Indian restaurant. They open at 5 pm for dinner. It is very inexpensive and delicious. I recommend the butter chicken and cheese nan. Front desk will print for you, there is a charge of 10 yen per page. There is no concierge and staff was too busy to respond to questions about how to get places, instead they offered a map. Breakfast gets busy so be sure to get there early. They offer rice, curry, soup, fish, fruit, bread, coffee, juices and more. The egg is extremely runny and when I asked the attendant if they have egg that is better cooked, she had no idea what I was saying. I would not stay here again because of not being able to communicate with staff and because the room is so small.
Miyako Hotel Kyotohachijo(都京都八條飯店) 毗鄰JR京都站,距離城市汽車總站(City Bus Terminal)以及西本願寺(Nishi Hongan-ji Temple)僅15分鐘步行路程。飯店地理位置優越,享有得天獨厚的便利交通條件,讓您的出行更為輕鬆。飯店提供舒適溫馨的客房,房內配有齊全的現代化設施,浴室帶有浴缸;同時,工作人員將用他們周至貼心的客房服務讓您享受到像家一樣的溫馨感。閒暇之餘,您可以到飯店的美容院享受全方位的按摩和理療服務,放鬆身心;也可以按個人喜好選擇前往飯店內部的6大餐飲場所,盡情享用中式川菜、日式料理和其他國際經典美食。此外,飯店還設有一間便利店和自動售貨機售,給您提供更多方便。簡而言之,入住新・都飯店,您將享受到無微不至的體貼服務與盡善盡美的先進設施,收穫一份美麗心情,讓此次京都之行更加愉悅暢快。
我們拒絕為轉賣目的的購買提供服務。如果發現預訂是以轉賣為目的,並且預訂內容與實際不符,預訂平台將承擔責任。由於可能出現預訂訊息不一致,甚至存在遭遇欺詐的風險,預訂姓名原則上不可更改。