From the moment we arrived at Roku Kyoto, we felt completely taken care of. From the warm greetings we received as we got out of the taxi to the genuine smiles and hospitality given to us at Reception. There is a pride that exudes from everyone at Roku Kyoto, and for good reason. It is an absolutely extraordinary hotel. But it's not just the beautiful accommodations and the incredibly thoughtful design throughout the property. Nor is it just the sumptuous food stunningly presented at every meal. It is the people who work there and represent the true heart and soul of what the Roku Kyoto experience is all about. My wife and I have traveled all around the globe and we have rarely encountered such a level of excellence. The architectural design, the interior design, the facilities and the grounds are all stunning. In fact, the photos from their website do not do it justice. The room we had on the 4th floor was gorgeous and the bed was perhaps the most comfortable bed we have ever encountered (and we travel often!). The tranquility, the views, the attention to detail throughout the hotel are are not just glorious but absolutely inspiring. The gorgeous pool is filled with water from the natural hot springs that abound in that area of Kyoto. It is a sumptuous experience to swim in that very special pool. We only had breakfast at the hotel, but it was the best we encountered in Japan. The food was beautifully prepared , the choices were extensive and stunningly displayed and the service was impeccable. In fact, service is another thing that sets this extraordinary hotel apart. It's not just well done, there is a pride and a joy that emanates from every member of the staff, no matter what their position. It's what gives this place true heart and soul and it's what elevates the experience. We will never forget our stay at Roku Kyoto and cannot wait to return! We would like to especially thank Kayo Naskagawa. Her attention to detail, her inherent ability to go the extra mile for a guest. Her sweetness and ease. Her ability to listen and use that information to heighten the Roku experience for a guest. Kayo, for us, represents everything we love about Roku Kyoto and why we cannot wait to return.
Miyako Hotel Kyotohachijo(都京都八條飯店) 毗鄰JR京都站,距離城市汽車總站(City Bus Terminal)以及西本願寺(Nishi Hongan-ji Temple)僅15分鐘步行路程。飯店地理位置優越,享有得天獨厚的便利交通條件,讓您的出行更為輕鬆。飯店提供舒適溫馨的客房,房內配有齊全的現代化設施,浴室帶有浴缸;同時,工作人員將用他們周至貼心的客房服務讓您享受到像家一樣的溫馨感。閒暇之餘,您可以到飯店的美容院享受全方位的按摩和理療服務,放鬆身心;也可以按個人喜好選擇前往飯店內部的6大餐飲場所,盡情享用中式川菜、日式料理和其他國際經典美食。此外,飯店還設有一間便利店和自動售貨機售,給您提供更多方便。簡而言之,入住新・都飯店,您將享受到無微不至的體貼服務與盡善盡美的先進設施,收穫一份美麗心情,讓此次京都之行更加愉悅暢快。
我們拒絕為轉賣目的的購買提供服務。如果發現預訂是以轉賣為目的,並且預訂內容與實際不符,預訂平台將承擔責任。由於可能出現預訂訊息不一致,甚至存在遭遇欺詐的風險,預訂姓名原則上不可更改。
訪訪客用戶Dear Sir/Madam,
I recently had the opportunity to stay at your hotel, and I would like to share my experience with you. First and foremost, I want to express my gratitude for the exceptional design and comfort your property offers. Kengo Kuma’s architectural brilliance, with its use of natural wood, thoughtful lighting, and integration of art pieces, creates a stunning and serene atmosphere. Additionally, the comfort of the rooms, the quality of the materials, the size of the beds, and the premium linens were truly impressive. In terms of design and comfort, your hotel sets a remarkable standard.
However, I did encounter several service-related issues that I believe could be addressed to enhance the overall guest experience. I would like to share these points in the hope that they are helpful for future improvements:
1. Breakfast Lounge and Sushi Area: The proximity of these two areas creates a strong odor upon entering, which can be unpleasant. Improved ventilation could easily mitigate this issue.
2. Food and Beverage Service After Breakfast: The lack of food and beverage service after breakfast hours was inconvenient. At the very least, providing a space for guests to enjoy tea or coffee would be a welcome addition.
3. Room Service Availability: After a long journey, I was surprised to learn that room service was unavailable and that only rice balls could be provided. Expanding room service options would greatly improve the guest experience.
4. Flexibility with Breakfast Hours: Due to the time difference, I arrived slightly late for breakfast at 10:10 AM and was informed that nothing could be served. Even my request for tea did not receive a clear response. Greater flexibility in accommodating guests dealing with jet lag would be highly appreciated.
5. Lobby Services: The inability to offer anything to drink or even host a guest in the lobby felt restrictive. This could be improved to make the lobby a more welcoming space.
6. Spa Experience: I was unable to experience the renowned Banyan Tree spa as it was fully booked. Expanding spa reservation availability would help meet guest expectations for this signature offering.
In summary, while the hotel excels in design and comfort, the service offerings seem to be constrained by rigid rules and limited hours, which can detract from the overall guest experience. I strongly believe that adopting a more flexible, guest-centered approach would significantly enhance satisfaction.
If the above issues were addressed, I would certainly consider staying at your hotel again during my next visit to Kyoto. Once again, I want to thank you for the exceptional design and comfort provided during my stay and hope that these suggestions contribute to further elevating your standards.
Best regards, next visit to Kyoto. Once again, I want to thank you for the exceptional design and comfort provided during my stay and hope that these suggestions contribute to further elevating your standards.
Best regards,
訪訪客I’ve booked for two nights in this hotel. Everything is almost perfect in the first night. The location is good, nearby the train station, a 24hr familymart in 2min walkable distance. The non-contact check in requested by the hotel through email is smooth and im okay with this arrangement. The instructions in the email are clear enough and i had successfully found the hotel and got into the room. It did look like perfect but something terrible happened in the second night. I came back to the hotel at 8:49pm and found i could not enter the room because the password was wrong. I entered exactly the same password which did work at the first night. Ive tries so many times slowly and clearly to confirm its not my mistakes if i had enter wrong password. After many times of wrong entering, the electronic lock was locked for trying. I was so desperate and sending email to the hotel asking for help, as my phone had only internet service but no phone call. Of course there was no any reply even till now, which is extremely ridiculous. Then I walked to the familymart trying to ask for help. Luckily there was three locals in the shop and one of them could speak english, they helped me calling to the hotel number instructed in the email , saying that is a 24hr number for emergency need and no one answered :) Then we google the hotel and find another number, then a japanese local answered. After communication with the staff, the three locals go to the hotel with us( they were super super friendly and helpful, thank you very much), trying to unlock the door by following the steps told by the staff in the phone, yet the door was still locked. Then the staff asked we to wait for 10 mins and someone will come. The 3 locals waited with us( AGAIN, THEY WERE EXTREMELY FRIENDLY, i cant imagine how would it end up that night without their help) Then the staff came and took only 2 seconds unlocking the door, I watched with my eyes that he did not enter the password I was given but another one, he did exactly know what was the right password. What the f was happening? Why the Password was changed? Who did that? Ive paid for two night! After opening the door, the staff just continually saying sorry and not answering my question. EVEN TILL NOW, i dont get any reply from the hotel, explaining what happened that night, it is the most ridiculous and terrible experience i ever had in my life.