京都站南M's Est飯店的評論

住宿方回覆: 尊敬的客人，感謝您分享您的經驗。對於您在房間分配方面遇到的混亂以及因床鋪大小而產生的不適，我們深表歉意。請放心，我們會認真對待所有回饋，並將與我們的平台密切合作，以確保將來不會再發生這種情況。 。

住宿方回覆: Dear GuestThank you for your review and for sharing your experience with us. We are glad to know that you found our hotel location convenient and appreciated the nearby transportation options, such as the JR station and buses to Kiyomizu-dera. However, we sincerely apologize if our reception service did not meet your expectations. Your feedback is valuable, and we will work to improve our service to better assist our guests in the future. We hope to have the chance to welcome you again and provide a more satisfactory experience.Front Desk

住宿方回覆: Dear Mr. or Mrs.ErgoushizhixiaomaoThank you very much for staying with us, and we sincerely appreciate your thoughtful review.We are delighted to hear that you found our hotel clean and conveniently located near JR Kyoto Station. It is also wonderful to know that our front desk staff made a positive impression on you. Your kind words about the ease of dining and shopping in the surrounding area are greatly appreciated.We hope you had a memorable time exploring Kyoto and enjoying the beautiful autumn foliage. It would be our pleasure to welcome you back on your next visit to the city.Sincerely,Hotel M's Est Kyoto Station SouthFront Desk

住宿方回覆: 尊敬的客人，您好！首先，非常感謝您選擇入住 HOTEL M's EST KYOTO STATION SOUTH，並分享您的寶貴反饋。對於您所提到的房間清潔服務中出現的問題，我們深感抱歉。我們理解您的不滿，併為給您帶來的困擾表示誠摯的歉意。我們會立刻與相關團隊溝通，確保此類情況不再發生，並加強員工的服務培訓，以提供更高標準的清潔服務。我們非常重視每位客人的意見，您的反饋對我們改進服務有着重要意義。希望未來還有機會為您提供更好的入住體驗。再次感謝您的理解與支持。謝謝！HOTEL M's EST KYOTO STATION SOUTHFront Desk

住宿方回覆: 尊敬的客人，您好！感謝您入住 HOTEL M's EST KYOTO STATION SOUTH，並分享您的寶貴意見。我們很高興聽到您對酒店位置的便利性以及員工的友好服務表示滿意。對於您提到的床單問題，我們深感抱歉，這絕不是我們期望的標準，我們會加強清潔和檢查工作，確保為每位客人提供更加完美的入住體驗。感謝您的推薦，期待您下次再次光臨！謝謝！HOTEL M's EST KYOTO STATION SOUTHFront Desk

住宿方回覆: Dear GuestThank you for your detailed review! We are pleased to hear that you enjoyed the cleanliness of the hotel, the Japanese-style smart toilet, and the daily housekeeping service. We're also glad you found our location convenient and the surrounding area quiet. It’s great to know that the provided amenities were helpful during your stay. We hope to welcome you back for another pleasant stay soon!HOTEL M's EST KYOTO STATION SOUTHFront Desk

住宿方回覆: 尊敬的客人，您好！感謝您選擇入住 HOTEL M's EST KYOTO STATION SOUTH，並分享您的寶貴意見。我們很高興得知您對酒店的地理位置、交通便利性以及房間的清潔和隔音效果感到滿意。我們始終致力於為每位客人提供舒適的住宿體驗，您的反饋對我們非常重要。期待未來能再次為您提供服務！謝謝！HOTEL M's EST KYOTO STATION SOUTHFront Desk

住宿方回覆: Thank you for sharing your experience. We understand that finding the way from Kyoto JR Station can be challenging, especially for first-time visitors. Your detailed directions will surely be helpful to other guests who may face similar difficulties.If you need further assistance or have any questions about directions during your stay, please feel free to contact us. We are always here to help and ensure your stay is as comfortable as possible.Warm regards,Front DeskHOTEL M's EST KYOTO STATION SOUTH

住宿方回覆: 尊敬的客人，感謝您選擇入住 HOTEL M's EST KYOTO STATION SOUTH，並分享您的寶貴評價。我們很高興得知您對酒店的位置感到滿意，特別是它的便利性讓您能夠輕鬆到達京都的各大景點。能為您的京都之行提供舒適的住宿體驗，我們感到非常榮幸。期待您下次再來日本時，繼續選擇我們！謝謝！HOTEL M's EST KYOTO STATION SOUTHFront Desk

住宿方回覆: Dear GuestThank you for your wonderful review! We are delighted to hear that you were satisfied with the service, cleanliness, and overall experience at our hotel. Providing excellent service to our guests is our top priority, and we’re happy we could meet your expectations. We look forward to welcoming you again in the future!HOTEL M's EST KYOTO STATION SOUTHFront Desk

住宿方回覆: 尊敬的客人，感謝您選擇入住 HOTEL M's EST KYOTO STATION SOUTH，並分享您的寶貴評價。很高興聽到您對房間的寬敞感到滿意，並且覺得酒店位置方便，周圍有許多美食和購物場所。我們會繼續努力提供舒適的住宿體驗和便利的服務。期待您的再次光臨！謝謝！HOTEL M's EST KYOTO STATION SOUTHFront Desk

住宿方回覆: 尊敬的客人，感謝您的詳細回饋。對於您在入住期間遇到的不便，我們深表歉意。對於您所遇到的房間異味、換房過程以及我們員工（特別是長髮女員工）的糟糕服務等問題，我們深感抱歉。這當然不是我們想要提供的服務標準，我們將調查此事，以確保將來不會再發生。我們感謝您的理解，並感謝您對協助您的其他工作人員的努力的認可。我們希望您能重新考慮您的決定，我們也很高興有機會再次歡迎您。