With a friend and two small children (4 years old), we were looking forward to a weekend full of fun and relaxation. Right upon arrival, we encountered an unwilling and very arrogant receptionist. We arrived at the **** hotel at 11:00 in the morning with plans to use the restaurant services and children's play area before checking in, as check-in was only possible at 14:00, which we understood and was not a problem for us (an early check-in was possible for an additional fee of €30 - we were not interested as we wanted to use the time for lunch, coffee, and dessert). However, instead of being
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