德里奇飯店

We have been holidaying in Turkey for over 13 years and this unfortunately is the worst hotel we have ever stayed in as a family. I read the reviews before booking, and at the time they were mixed. Our experience pretty much echoed the negative reviews written by previous guests. The reception area would leave you believing that you were entering a 4 star hotel... however once you've reached your room you soon realise that you are very much mistaken. The Derici is very old, the whole hotel is screaming out for a renovation, from the fixtures and fittings, to the music in the lifts, breakfast room and pool area. The bedrooms are in a poor state of repair ( see photos ) and cleanliness is evidently not a priority. Staff lack personality and are reluctant to help ( laughed when I raised an issue ) An number of guests became unwell, including myself, my son and daughter ( sickness & diarrhea)  this we could only put down to the poor hygiene - in particular the pool area. The freshwater pool wasn't cleaned once whilst we were there, dirty wipes we observed on the pool floor along with black muck. The ladders into to pool were unstable ( loose bolts which were supposed to secure the ladders to the pool side ) the umbrellas were old and covered in dirt and mould. We had to speak to the reception staff as stained bedding was continually put on our beds ( see photos) The lifts were unreliable and often flashed a service sign. As usual we booked half board. We are very aware of what is usually on offer for breakfast, but what the Derici offered was poor. I've read the responses on other guests comments from the hotel management in regard to what is available - however the reality is very different - the coffee machine never gave you the option you requested - a very dated machine. curried egg, cheese on toast (like rubber ) the yogurt was not cold, bread was stale. Meat and cheese options were clearly recycled from other meal sittings - dried/discoloured on the edges. I felt for the families with young children as there was nothing available for them apart from cereal - however the milk was not cold. We ate the evening meal on just 4 occasions over the two weeks of our stay as the same meal was served 3 times out of the 4. The staff on duty in the evening were at times incredibly rude to the guests, tickets were provided for the evening meal, the staff demanded the ticket before allowing you to enter, as our booking was half board for the duration of our stay you would think you would be forgiven for forgetting your ticket on one occasion...I was not allowed to enter by the dinner ticket police and sent to get my ticket. Do not email the hotel to request a sea view, I did this ( months in advance ) and to guarantee this type of room I had to pay 182.00 on arrival. I was told that the hotel was full, and therefore this payment would 'guarantee' this room albeit a side sea view. My son ( 25 ) had a separate room booked and declined the sea vie