昆明官渡希爾頓歡朋飯店位於昆明市官渡區環城東路、環城南路、拓東路交叉口,飯店周邊環繞三條地鐵四個地鐵口,五十米到“岔街站”。約三十分鐘到包含滇池、翠湖、世博園在內任一市內景區,商務資源豐富,交通便利,區位優勢顯著。飯店設有健康格調餐廳、大廳吧、酒吧、多功能宴會廳會議室、以及自助洗衣房和健身房。飯店健康格調餐廳設立於一樓,您可以沐浴在春城明媚陽光下享受豐富美味的健康早餐。同時一樓還設有專業的酒吧區,讓您消除工作、旅途帶來的疲憊。高效的商務區為您提供優質的辦公設備,環境舒適的休閒區是您會客的不二之選。免費使用的樂動健身房裡配備多種健身器材,工作旅途之餘別忘了運動哦。飯店擁有大小不同的3個精英會議室,可不同容納10-200人使用,專業的會議設備、優質會議服務人員,讓您會議無憂。飯店屬於希爾頓旗下國際連鎖飯店品牌,沿襲希爾頓歡朋優良的設計理念與先進服務理念。共有各類型客房百餘間,多種房型迎合不同顧客所需要。每間客房均配備美國“Hampton Bed”標準Serta雙專利床墊和生態認證的康乃馨牌床上用品,以及美國護膚領域殿堂級品牌Peter Thomas Roth,其純天然的成分能有效舒緩您的疲憊,房間搭配人體工學座椅等諸多個性化設施,為您打造舒適商旅辦公體驗。
PPsymondDespite the convenient location, comfortable beds, and all-important quiet sleep we managed to get, the hotel's communication to arrange our pick up from the train station at night and what turned out to be a self-check-in was just dismal, clearly needing more training to ensure better organisation for future guests. The following constructive advice is to help the hotel improve and for (particularly foreign) guests to note:
1. Ask for guests' phone number and inform the driver well in advance of our arrival, instead of waiting till the very last minute to do so. We reached out to the hotel via WeChat the day before and rightfully received detailed instructions (in Chinese) to find the driver (the pick up service is actually outsourced to a separate company using 3 different vans), but once we found the van, the driver angrily insisted we call the hotel to identify us by confirming our phone number - we were not allowed to board without the hotel's confirmation, which should have been done directly with the driver well in advance of our arrival.
2. This hotel is not manned after hours, let alone 24 hours, so please make it known well beforehand that we will have to check in ourselves if arriving after hours, and provide clear instructions on how to do so instead of communicating them through the phone while guiding us using the security cameras. It is not the guests' responsibility to do your administrative work (to report ourselves to the authorities by scanning the police QR code and filling out our details) at 11 o'clock at night when we have an early morning train to catch the following day. The hotel should allow guests to enter the room as soon as possible upon arrival, not have us wait half an hour while they struggle with what was clearly their first time checking in foreign guests - worse still over the phone - insisting that this be done before we could enter our room.
3. If the hotel truly wants the patronage of foreign guests, they will have to prioritise our convenience and comfort over theirs by actually having someone check us in in-person. Remotely doing so to save costs is as absurd as expecting foreign guests to communicate our details over the phone, sending photos of ourselves, our passport details etc. via WeChat, and then finding our room card and the room by talking to someone over the phone in Chinese. At the very least, these requirements and instructions should be clearly produced and communicated beforehand so that nothing is improvised.
We hope the above experience helps improve what is a decent hotel providing good value for money.