This review is more of a customer service complaint. My husband had a medical emergency and had to go to the hospital on Monday and our reservation was for Friday. It was abundantly clear we were not able to go, so contacted the hotel. I did not remember there was a week notice required for cancellation. When I explained the situation and asked if we could rebook I was met with an emphatic ”no”. This is a holiday weekend for both Japanese and Americans so I am reasonably certain they could have booked someone else with 5 days notice. I felt that they were cold and heartless and too rigid in enforcing this policy and unreasonable. Beware if you book here.
Kanucha Bay Hotel & Villas飯店擁有私人海灘和高爾夫球場,提供豪華的度假住宿,周圍環繞著沖繩未經染指的大自然美景。飯店內還提供美容按摩Spa服務、室外游泳池、免費WiFi和免費停車場。 寬敞的客房鋪有木地板,設有大型陽台,充滿了明媚的陽光和甜美的熱帶香氛。客房配有平板電視、舒適的沙發、迷你吧以及帶茶包的電熱水壺。部分客房設有位於陽台的Spa浴缸,眺望著大海的美景。 Hotel & Villas Kanucha Bay飯店的顧客可以享受各種活動,如潛水、釣魚和打高爾夫球。一天的活動結束後,顧客可以在4間按摩沙龍中的1間放鬆身心。顧客亦可光顧潛水和高爾夫球用品商店以及禮品店。 飯店距離那霸機場(Naha Airport)有80分鐘的車程,距離熱門的美麗海水族館(Churaumi Aquarium)有50分鐘的車程。 飯店擁有8間餐廳,提供各種美食,如日本及沖繩的美食和烤肉。Paradis餐廳提供新鮮的義大利菜餚。Ryukyu餐廳提供美味的中餐。