屈隆斯博恩Bahnhof Kühlungsborn Ost附近住宿

Spent three nights here, two rooms. The hotel is located very conveniently by the beach, with private parking (bit pricey at 13 Euro/day). The rooms are well appointed and spacious. We also had the room Schwalbennest, which, at the same price as a regular room, could use some more care (very dirty roof windows, not as nicely decorated). Breakfast buffet was excellent, many choices and very friendly staff. Drinks at the bar (alcoholic and non-alcoholic) were very good.

Wieder wurde uns ein grandioser Jahreswechsel außergewöhnlich ermöglicht. Das Thema - Purple Night -. In der Farbe Lila erstrahlte das Grandhotel im herrlichsten Glanz und passend dazu unzählige Details. Die Restaurants wurden mit viel Liebe dekoriert, durch verschiedene Künstler und angenehmen Gästen mit Leben gefüllt. Im Kurhaus wurden fünf Gänge mit passenden edlen Tropfen kredenzt. Der krönende Abschluss : In der Davidoff - Bar durfte bis früh „gezappelt“ werden. Es sind die vielen Mitarbeiter welche sich auch bis in die frühen Morgenstunden größte Mühe geben um ihren Gästen ein Erlebnis mit möglichst völliger Zufriedenheit zu bescheren. In unseren Augen habt ihr dies wieder bravourös gemeistert, ja ihr habt wieder richtig abgeliefert! Danke dem gesamten Haus! Für das Jahr 2024 sei gewünscht, dass es wieder zahlreiche Gäste gibt, welche das Grandhotel Heiligendamm zu schätzen wissen und mit allen Sinnen die Geschichte des ersten deutschen Seebades positiv weiterverbreiten. Maria & René

We had our family Christmas here. Besides the nice design of the hotel and the clean rooms, there is nothing good about this place. The service here was unfriendly, slow, and disorganized from the start of our booking through check out. The staff seems to be mainly comprised of grumpy trainees. They also don’t seem to speak German or English very well, which understandably makes it difficult to provide good service. The painful experience started with the booking process. Our group wanted a block of 6 suites. The reservations team took 7-9 days to respond between each email, sometimes only after me following up. In the week leading up to our stay, the team was a bit more responsive, but in general they made it needlessly difficult to organize our stay with them. When we arrived, we didn’t even get a “hello” from the reception. The keys were shoved in our face and no info or help was offered (no info about breakfast, where the facilities were, no offer of help with our luggage). Except for the breakfast, the food is overpriced, the selection is not great, and taste-wise, the food was pretty bland and unmemorable. One night in da Mario, we waited 20 mins to get our leftovers packed, and we ended up just leaving as it seemed the staff had totally forgotten about us. Another night in the Brasserie, the staff seemed very annoyed to serve us - to be fair it was busy that night, but our group felt unwelcome and uncomfortable there. They’ve overpriced a lot of their food and drink; make sure to bring your own water bottles or you’ll be stuck paying 7,90€ for 0,5L water. One night we asked for two liters of water delivered to the room; the bill including service charge and tip was nearly 40€ 😄 The last little treat from their staff came today: due to illness, we needed to late cancel two of our spa reservations. When we canceled, the spa generously offered to let us cancel free of charge. However, after we left, their team emailed us to let us know nevermind, we would have to pay after all.

在最近的一次住宿期間，我遇到了健康問題，打電話給前台並與其中一名工作人員交談。她（遺憾的是，我忘了她的名字，但它有東歐的味道）絕對是一流的；她叫了救護車，20 分鐘後護理人員敲了我的房門。他們自行進入（因為我一動也不動）並將我送往醫院。當我在急診室時，我再次打電話，那位女士確保客房服務會從房間收集我的物品並將它們帶到前台，後來我出院後能夠在那裡領取它們向上。 MotelOne 的工作人員值得滿分，因為他們確保非常困難的一天不會變得非常糟糕。我衷心的感謝！

簡單的操作性設備。不幸的是,一羣大型人羣在前兩天都無法吃早餐。羅斯托克有許多美好的咖啡館,但搜索變得比預期的要困難。早晨已經有許多事了 從第三天起,我們在酒店吃早餐,這比較放鬆,我們需要的一切都存在了甚至有和奶,所以我也“救了”,因爲不幸我吃不了一切,依賴果。員工非常友好,很早,隨處都很。