At the time we made this reservation we planned on staying in the Koyasan area overnight. Our plans changed and we were no longer able to. I attempted to cancel through *******. I was unable to. I contacted an agent who was sure he’d be able to help. He also was unable to. Turns out the hotel has a 30 day cancellation requirement - I had absolutely no idea; it was not clear on the listing. My attempt was 25 days ahead. They wouldn’t budge, or even offer a partial refund. I’ve never experienced anything like this in my life. It was our only negative experience in Japan.
翻譯