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5星級

埃爾埃明伊斯坦堡飯店
4.1/520 評價

埃爾埃明伊斯坦堡飯店

庫庫克塞克梅塞 伊斯坦堡
I should firstly say that all staff at the hotel are amazing. They are polite and so helpful. One of the staff who stands in front of the door went to the road and found a taxi for us and bring it to the door when there was no taxi around. HOWEVER, generally the hotel cannot be considered as four star, it can hardly be a 3 star hotel. There are two significant negative points which makes the whole experience bad: 1. The room: room was big enough but the decoration and amenities were so outdated, the view was rubbish, when we entered lots of bad smell made us so disappointed. the bathroom was the worst part. broken shower holder (I told the reception but it wasnt sorted), shortage of toilet tissues, smell, broken toilet seat, awkward toilet tissue holder, etc. 2. breakfast: This was the worst part of the experience. The breakfast was so basic. just lots of cheese and cheese!!!, no cream, a couple of choices for bread, a few choices of sausages, all not really nice, very basic. occasionally you could find something else like aubergines. Fruits (whole oranges and pears and occasionally melons, not every day, and if you are late nothing. I had to ask the staff why the empty dishes are not updated and they said its finished, while all breakfast must be available during the whole breakfast time). same with juice (only lemonade every day) and again if you are late no juice. a hot drink, only tea!!!! unbelievably no coffee!!! When I asked for coffee they said you need to pay extra!!!!! BUT MOST TERRIBLE part was that the staff were told to ask guests if they need fried eggs (omelette in Turkish!). and when you said yes, they bring fried eggs but charge you 46tl!!! There were lots of arguments during breakfast between staff and guests about this. They also put some other sweets like pancakes etc. on the other side and children could see and ask for them, but again you had to pay extra. I had several arguments with staff and realised this has nothing to do with them. This is a wrong policy dictated by the manager who doesn't want to accept these are wrong. We have already paid extra for breakfast, why do we need to pay again for things like coffee, fried eggs, sweets, and so on? why things are finished before breakfast time finishes... overall, if breakfast and bathroom are important for you, and you want a hotel close to attractions avid this hotel. another thing was that during booking I saw there is a sauna and gym but no one gave us information about these.

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伊斯坦堡西部宜必思飯店
4.4/559 評價

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庫庫克塞克梅塞 伊斯坦堡|距離Nivo Istanbul0.27km
總的來說,住宿很安靜,房間很小,但可以管理,但我們被這家酒店的一位員工愚弄了,當他們建議你旅行包時,永遠不會落入這些員工的陷阱。伊比斯·韋斯特招待會上的艾爾丁奇·伊澤爾就是那種用旅遊套餐欺騙我們並給予我們正好相反的人。我們本想買個人車去旅遊,他給我們的Azure旅行社做了一次可悲的旅行,我們從來沒有要求過。最重要的是,當我們回來時,Erdinc非常粗魯,當我們抱怨旅行時,他開始對我們大喊大叫,用他的話來說:“我能做什麼,現在很晚了,如果你一天被浪費了,我什麼也不能做”這就是他回答的方式,Azure旅遊司機在山頂上開車時打電話,我們沒有被帶到我們給錢的地方,導遊很可憐,更糟,如此糟糕的旅行厄丁克爲我們提供了一次機會,並想通過說,來結束這件事,“我能做什麼”非常糟糕的經歷,男人永遠不會與Ibis West酒店預訂旅行,在檢查評論後自己預訂旅行,因爲Ibis West將爲您提供可悲的旅行,酒店可以通過讓遊客過上地獄般的生活來賺取生活費。我們是10人一組,在Erdinc...的可憐服務下,最後在對我們大吼了一個小時後,他同意給我們500里拉的折扣,好像他在幫我們什麼忙一樣。真的是惡劣和不專業的行爲,如果伊比斯錯給了我們一個錯誤的旅行,他們應該道歉,應該退還我們的錢,但是...艾爾丁克沒有打算對我們大喊大叫,說“我在這做什麼”最重要的是,第二天,Erdinc同意給旅遊包人打電話,但是第二天我們去接待會時,讓我們很驚訝,Erdinc已經走了,旅遊包人根本沒出現...這是我們從Ibis West酒店得到的迴應。。千萬不要掉進陷阱...我們真的一點也不開心...附上了Erdinc的照片,注意這個在伊比斯西部的人...無論你發生了什麼...他可能會說“我在這做什麼,我什麼都做不了”

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