Have a lovely stay here. Room had been upgraded to a bigger room. New blok has a swimming pool at level 3. Breakfast are very basic. Understandable becos it very low occupancy.
Things to improve
1. Bidet need to be fix becos leaking
2. Should have use higher pipe head for the sink would b more convenient
3. Fixture in the bathroom need to b fix properly becos few things were loose.
4. No shampoo
5. Towels were smelly
不論是商務還是休閒旅客,梅里盯飯店(Meritin Hotel)都能讓您的古晉之行變得更加美好而難忘。從飯店很方便到達古晉國際機場,僅有8km距離。包括The Tun Jugah Foundation、Terminal 1 Club和The Cottage都在短距離內,入住飯店的旅客在該地區遊覽會很方便。飯店鄰近多個熱門旅遊景點,包括貓塑像、Kelab Golf Sarawak和Soulheal Spa & Wellness Sdn Bhd,旅客可以將行程安排的更加緊湊。飯店為您在客房內配備了熨衣設備、空調和衣櫃/衣櫥,所有入住的顧客均可便捷的使用。有飲水需求的旅客,飯店還為您提供了咖啡壺/茶壺。除此之外,配備有吹風機的浴室是您消除一天疲勞的好地方。您可以在咖啡廳點上一杯,在優雅的氛圍中小酌一番。若是覺得飯店的餐飲無法滿足您挑剔的味蕾,不妨去附近的The Museum Shop & Cafe At The Main Bazaar(咖啡店)、The Granary Kitchen + Bar(西餐)或Chong Choon Cafe(咖啡店)品嚐下一流的推薦美食。旅客可以在閒暇時間去飯店的休閒區,提升健康幸福感。飯店設有商務中心,為旅客提供高品質的商務服務。為了方便旅客,飯店會提供接機服務。
訪訪客2023.01.31
The hotel is very clean which I appreciate. The bed is also comfortable. However, I can see some black stains on the bed sheets, hidden from view. The room is a triple room, marketed as one queen size bed and 1 single bed. However, the ”queen size” bed is more of a double bed instead of queen size. In addition, I can see the ceiling, especially around aircon ducts inside and outside hotel room, is starting to mold badly. Management should do something about this. Breakfast is very poor with similar offering on a daily basis. Mostly carbs without much real protein or vegetables. Response to service request was also slow. After checking in, I called housekeeping to complain about the safety box. After 30 mins, I called again and the person who answered seems clueless. Only after another 60 mins did I receive their response. I think waiting 90 mins is unacceptable!
Of all the Marriott properties I have been to, this one has the best customer service by far. Ms Sabrina greeted my friends and I at check-in and personally showed us to our room, every staff member was polite and fast to help with anything. We got upgraded from original booking superior to a deuxe room due to high occupancy they said but nevertheless appreciate the gesture! Breakfast has a lot of options, the restaurant is good and there are lots of seafood restaurants next door(UTC) Loved the newly opened Tabby Bar sunset view. If you have status, points or upgrade nights this is the place to use them. I'd like to thank Ms Sabrina, Mr Faizul, Mr Abang from the staff for making our time here 5 Stars. They all gave us the VIP experience, we will definitely be back with family.
訪訪客用戶這一間的渡假村真的很美,大自然,服務人員也不錯,負責人也很友善。如果,有朋友,家人喜歡的話,不防體驗一下吧。。如果,有朋友生日或者求婚,這個渡假村是不錯的選擇。 This resort is really beautiful, the nature, the staff service also good, and the person in charge is also very friendly nice. If you have friends and family who like it, don’t be afraid to experience it. . If you have a friend's birthday or a marriage proposal, this resort is a good choice.
訪訪客The good: The concierge could print your boarding pass for you upon request Bidets in the washroom Nice view and able to keep the windows open for smoking room even if u don't smoke cause the wind in kuching is really nicer than the aircond The bad: The stay has not been as pleasant as the advertisements have described. Despite the plus point on having bidets in the room's washroom and enable guests to email their boarding pass to the concierge to be printed, there are a lot of room for improvements especially on housekeeping! Do your management and service team has anything against the local? It's so substandard! Breakfast is bad although u have omelette and sunny side ups prepared on the spot. Just walk out nearby to eat. Towels were yellowing and needs bleaching. Please do not leave the towels on the desks next time. Leaving on the bed was still fine! During my first stay in December 2022, my husband needs to tell the reception counter 3 TIMES to provide another set of toiletries from the moment we checked in (verbally over the phone) to the moment we return to the hotel at night (physically twice). During my second stay in Feb 2023, i understand there is a huge corporate check in but that doesn't give you the chance to discriminate local check in and give us a room where its slap in between the lifts which is noisy. I specifically wrote I wanted the room I stayed in December. If I can't at least tell me so and negotiate with me but no one acknowledge this point. Instead you send me into a room with a broken fridge, the aircond timer kept auto off itself then the room's wall is really thin that I could hear next door or even the background music at the lift lobby. One of the downlight wasn't even functioning and the room was dim. Another downlight needs to take time to warm up by flickering for a long while before it works. The wardrobe light wasn't even functioning either! I had to tell the reception that I want a change of room 3 TIMES! First night I already indicate my intention so why isn't your receptionist telling me that it will be done instead I was told about the large corporate check in. Fine, you told me Friday morning to go down myself to the counter to request and on Thursday night I already call the second time. Why isn't the receptionist arranging this?! Instead i need to tell him to give me a call next morning to tell me if it's possible to change at 8-9am? Why aren't your staffs not proactive at all?! This is not the worse! What's worse is on Friday morning 8-9am I once again do not have any news at all from your Recep! I had to walk down physically to the reception to ask on the same freaking question! Do you really love to listen to your guests harping on the same freaking question every single time?! Only then did I get a confirmation on the change of room BUT again, if I don't ask what time, when is the Recep going to tell me? NO! Fine you tell me at noon then I again had to call your Recep and ask what ti
MMs travellerProvide early check in please .... Bayar lebih pun xpa ... Sampai kuching 9am .. need to wait untill 2pm .. sangat penat .. sorry gambarxda kena mengena