Have a lovely stay here. Room had been upgraded to a bigger room. New blok has a swimming pool at level 3. Breakfast are very basic. Understandable becos it very low occupancy.
Things to improve
1. Bidet need to be fix becos leaking
2. Should have use higher pipe head for the sink would b more convenient
3. Fixture in the bathroom need to b fix properly becos few things were loose.
4. No shampoo
5. Towels were smelly
Of all the Marriott properties I have been to, this one has the best customer service by far. Ms Sabrina greeted my friends and I at check-in and personally showed us to our room, every staff member was polite and fast to help with anything. We got upgraded from original booking superior to a deuxe room due to high occupancy they said but nevertheless appreciate the gesture! Breakfast has a lot of options, the restaurant is good and there are lots of seafood restaurants next door(UTC) Loved the newly opened Tabby Bar sunset view. If you have status, points or upgrade nights this is the place to use them. I'd like to thank Ms Sabrina, Mr Faizul, Mr Abang from the staff for making our time here 5 Stars. They all gave us the VIP experience, we will definitely be back with family.
Roxy Hotel Siniawan offers top-notch services and amenities, ensuring guests experience utmost comfort. Room amenities feature daily housekeeping, allowing you to unwind and make the most of your visit.Each accommodation at Roxy Hotel Siniawan is thoughtfully created and adorned to provide visitors with a comfortable, home-like atmosphere. In select rooms of the hotel, guests can enjoy the advantage of having air conditioning available for their convenience.
訪訪客The good: The concierge could print your boarding pass for you upon request Bidets in the washroom Nice view and able to keep the windows open for smoking room even if u don't smoke cause the wind in kuching is really nicer than the aircond The bad: The stay has not been as pleasant as the advertisements have described. Despite the plus point on having bidets in the room's washroom and enable guests to email their boarding pass to the concierge to be printed, there are a lot of room for improvements especially on housekeeping! Do your management and service team has anything against the local? It's so substandard! Breakfast is bad although u have omelette and sunny side ups prepared on the spot. Just walk out nearby to eat. Towels were yellowing and needs bleaching. Please do not leave the towels on the desks next time. Leaving on the bed was still fine! During my first stay in December 2022, my husband needs to tell the reception counter 3 TIMES to provide another set of toiletries from the moment we checked in (verbally over the phone) to the moment we return to the hotel at night (physically twice). During my second stay in Feb 2023, i understand there is a huge corporate check in but that doesn't give you the chance to discriminate local check in and give us a room where its slap in between the lifts which is noisy. I specifically wrote I wanted the room I stayed in December. If I can't at least tell me so and negotiate with me but no one acknowledge this point. Instead you send me into a room with a broken fridge, the aircond timer kept auto off itself then the room's wall is really thin that I could hear next door or even the background music at the lift lobby. One of the downlight wasn't even functioning and the room was dim. Another downlight needs to take time to warm up by flickering for a long while before it works. The wardrobe light wasn't even functioning either! I had to tell the reception that I want a change of room 3 TIMES! First night I already indicate my intention so why isn't your receptionist telling me that it will be done instead I was told about the large corporate check in. Fine, you told me Friday morning to go down myself to the counter to request and on Thursday night I already call the second time. Why isn't the receptionist arranging this?! Instead i need to tell him to give me a call next morning to tell me if it's possible to change at 8-9am? Why aren't your staffs not proactive at all?! This is not the worse! What's worse is on Friday morning 8-9am I once again do not have any news at all from your Recep! I had to walk down physically to the reception to ask on the same freaking question! Do you really love to listen to your guests harping on the same freaking question every single time?! Only then did I get a confirmation on the change of room BUT again, if I don't ask what time, when is the Recep going to tell me? NO! Fine you tell me at noon then I again had to call your Recep and ask what ti
IimdarerCitadines Hotel offers a comfortable stay with modern amenities, spacious rooms, and excellent service. Its central location is perfect for business and leisure travelers. Highly recommended for a pleasant experience
MMs travellerProvide early check in please .... Bayar lebih pun xpa ... Sampai kuching 9am .. need to wait untill 2pm .. sangat penat .. sorry gambarxda kena mengena
訪訪客用戶這一間的渡假村真的很美,大自然,服務人員也不錯,負責人也很友善。如果,有朋友,家人喜歡的話,不防體驗一下吧。。如果,有朋友生日或者求婚,這個渡假村是不錯的選擇。 This resort is really beautiful, the nature, the staff service also good, and the person in charge is also very friendly nice. If you have friends and family who like it, don’t be afraid to experience it. . If you have a friend's birthday or a marriage proposal, this resort is a good choice.