吉隆坡珍珠飯店的評論

住宿方回覆: Dear Mr Relaxer, Salam Mesra from The Pearl Kuala Lumpur! Thank you for sharing your valuable feedback following your recent stay with us. We are delighted to hear that you enjoyed our newly renovated lobby and found your Deluxe Family room spacious.We appreciate your comments regarding the room’s condition and understand your desire for renovations to match the lobby’s standard. Please be assured that we are continuously working on upgrading our rooms to enhance guest comfort.Regarding the TV size and signal quality, we apologize for any inconvenience caused and will look into improving the entertainment experience. As for parking, we would like to clarify that there is a flat rate of RM5 per exit, which helps us maintain our parking facilities.We truly value your insights and hope to welcome you back soon with an even better experience. Please feel free to contact us directly for any assistance or special requests.RegardsThe Management

住宿方回覆: Dear Mr Jenny Zeng, Salam Mesra from The Pearl Kuala Lumpur! Thank you for sharing your feedback about your recent stay with us. Thank you for your positive comments regarding our location and the convenience of having a shopping mall nearby with food outlets, supermarkets.We understand that our facilities may feel dated to some guests, and we are continuously working on improvements to enhance the overall experience. Your feedback is valuable to us as we strive to provide the best possible service. We hope to have the opportunity to welcome you again and offer an improved stay.RegardsThe Management

住宿方回覆: Hi Puan Waty Azad, Salam Mesra daripada The Pearl Kuala Lumpur! Terima kasih di atas komen yang telah diberikan. Kami sangat gembira untuk mengetahui bahawa anda sekeluarga berpuas hati dengan pengalaman penginapan di The Pearl Kuala Lumpur. Hotel kami yang berhubung terus dengan pusat membeli-belah memudahkan pelanggan untuk mendapatkan barangan keperluan mereka. Kami berharap agar puan akan terus menyokong kami pada masa yang akan datang. Terima kasihPihak pengurusan

住宿方回覆: Dear Guest, Salam Mesra from The Pearl Kuala Lumpur!Thank you for sharing your feedback with us. We’re delighted to hear that you enjoyed the spacious room, breakfast, and our swimming pool. It’s great to know that the nearby eateries and affordable parking added to your convenience. We appreciate your comments regarding supper and high tea and will take them into consideration. We look forward to welcoming you back soon for another pleasant stay.RegardsThe Management

住宿方回覆: Dear Guest, Salam Mesra from The Pearl Kuala Lumpur! Thank you for sharing your feedback with us. We take note on your comment pertaining to the aircond condition. Rest assured we will escalate your comment to the respective department to take necessary action about it. In the meantime, we are glad to know that you enjoyed the dinner buffet that was prepared by our chef team. We strive to make the experience at The Pearl Kuala Lumpur one you will remember forever. We hope to see you again soon! Take care =)RegardsThe Management

住宿方回覆: 尊敬的 PeiyuXin 女士，您好！來自吉隆坡珍珠酒店的 Salam Mesra！感謝您與我們分享您最近入住期間的擔憂。我們注意到您在訪問期間遇到的不愉快經歷。您的回饋非常寶貴，我們非常重視。我們致力於為所有客人提供溫馨舒適的環境，請放心，我們將與我們的團隊一起處理您對員工互動和房間清潔度的意見，以確保我們改善服務。關於消防演習，我們了解演習可能造成的干擾，我們將審查我們的程序，以盡量減少將來給客人帶來的不便。請知悉，您的安全和舒適是我們的首要任務，感謝您提請我們注意這些問題。如果您想進一步討論您的體驗，請隨時與我們聯繫。再次感謝您的回饋，我們希望將來有機會恢復您對我們酒店的信心。此致管理層

住宿方回覆: 尊敬的賓客，來自吉隆坡珍珠酒店的Salam Mesra！感謝您與我們分享您的回饋。我們很高興得知您在吉隆坡珍珠酒店度過了愉快的時光，我們的員工非常友好且樂於助人。吉隆坡珍珠酒店致力於為所有賓客提供盡職盡責、卓越的服務，我們很高興在您入住吉隆坡珍珠酒店期間，我們為您帶來了愉快的住宿體驗。同時，我們注意到您關於房間內有煙味的回饋。請放心，我們會通知相關部門採取必要的措施。再次感謝您的回饋，希望很快能再次歡迎您光臨。此致管理層

住宿方回覆: Dear Mr Izzat Shabri,Salam Mesra from The Pearl Kuala Lumpur!Thank you for sharing your feedback with us. We are delighted to know that you had a wonderful experience with us.We strive to make the experience at The Pearl Kuala Lumpur one you will remember forever. Therefore, we are so happy for your positive review and you had a relaxing staycation with us,We sincerely delighted to hear that you had an amazing experience at The Pearl Kuala Lumpur.We hope to see you again soon! Take care =)Thank youThe Management

住宿方回覆: Dear Guest, Salam Mesra from The Pearl Kuala Lumpur!Thank you for your feedback. We’re glad you liked the spacious room, bathroom, and strong water pressure. However, we have taken note on the stained mattress and will make sure our housekeeping checks rooms more carefully.On the other hand, we appreciate your comments about breakfast and the missing coffee maker, and we will look into improving this. It’s good to hear you enjoyed the variety of restaurants in the mall, though we understand you wanted more shopping options.Thanks again for your suggestions. We hope to welcome you again soon.RegardsThe Management