Pros
Location (inside berjaya mall); helpful staff; decent amenities room had a microwave and sink
Cons
Unfortunately the room had a very bad cockroach problem. We saw at least 6 or 7 in a matter of hours. The decor and furnishings are also extremely dated and tired (could do with a refresh)
翻譯
6/7
住宿方回覆: Thank you for your feedback. We appreciate your comments and will improve our services based on your suggestions. Hope to welcome you again!
Fatin1004
一室套房
入住於 2026 年 7 月
家庭出遊
5 則評論
4.5/10
發布於 2026 年 8 月 2 日
1. first time booking this room, I didn't know that I had to call in to confirm my booking as I had received trip.com booking confirmation. When I arrived at 11pm, I was told that the rooms that I had booked on trip was not available because I didn't call in to confirm by phone.
Luckily staff Mohamed managed to help arrange this room instead.
2. You must prepare cash only to pay for this room. Get the agents WhatsApp. No receipt given. Just text confirmation of the payment done.
Honestly, I was quite uneasy with such payment arrangement that was not informed to me before hand.
3. There is no concierge for this. I had to call the agent via the trip app to get my keys.
4. The room floor is very dirty. There is a sewage smell. The sheets are dusty. There are not enough bath towels. The curtains are too short to cover the windows.
翻譯
住宿方回覆: Thank you for your feedback. We appreciate your comments and will improve our services based on your suggestions. Hope to welcome you again!
Старая мебель,нет удобств,сам отель может и 5* но номер тянет на 2*.
翻譯
6/13
住宿方回覆: Thank you for your feedback. We appreciate your comments and will improve our services based on your suggestions. Hope to welcome you again!
Deckytri_id
豪華套房
入住於 2026 年 6 月
家庭出遊
10 則評論
8.0/10
很好
發布於 2026 年 7 月 27 日
Lokasi sangat strategis, cocok untuk menginap dengan keluarga fasilitasnya oke, cuma kurangnya ketika proses check in sempat bingung
翻譯
住宿方回覆: Thank you for your feedback. We appreciate your comments and will improve our services based on your suggestions. Hope to welcome you again!
laituck
豪華套房
入住於 2026 年 5 月
家庭出遊
3 則評論
9.0/10
滿意
發布於 2026 年 6 月 15 日
Something are spoil sofa chair. room door toilet hv some smelly too.....
Aircond liking water. They coming do faster 👍
翻譯
住宿方回覆: “Thank you for your feedback. We appreciate your comments and will improve our services based on your suggestions. Hope to welcome you again!”
訪客用戶
高級套房
入住於 2026 年 5 月
家庭出遊
2 則評論
10/10
超棒
發布於 2026 年 6 月 15 日
Great room and facilities. Most importanyly, comfortable
翻譯
住宿方回覆: Thank you so much for your kind review! We are very happy to know you enjoyed your stay with us. You are always welcome, and we hope to host you.