吉隆坡 EQ 飯店的評論

住宿方回覆: 尊敬的客人，感謝您抽空分享您的詳細回饋。對於您在入住期間遇到的許多問題，我們深感抱歉。 請放心，EQ 吉隆坡對歧視採取嚴格的零容忍政策。我們正在積極調查有關我們員工態度的擔憂，並將直接與我們的團隊討論這些問題，以加強敏感性並確保所有客人都得到公平和尊重的對待。 關於您房間的狀況，我們同樣擔心清潔問題和缺乏基本服務。這些都是完全不可接受的，我們目前正在審查和升級我們的內務管理和維護協議，以防止將來再次發生此類缺陷。 我們也很遺憾無法改善您在入住期間的體驗。雖然我們理解您的沮喪，但我們真誠地希望您能考慮再給我們一次機會來糾正問題。我們致力於恢復您的信任並提供所有客人應得的優質服務。 再次感謝您提請我們注意這些問題。請接受我們誠摯的歉意，如果您希望進一步討論您的經歷，請隨時直接與我們聯繫。 謹致問候，Gerard Walker 總經理

住宿方回覆: Dear guest,Thank you very much for your kind words and for awarding us a perfect score. We are delighted to hear that you consider EQ Kuala Lumpur the best hotel in the city, and that you enjoyed our warm service, excellent location, and comfortable bedding.We appreciate your mention of our rooftop bar and the detailed observations about our facilities. Your feedback about the mini bar drinks, especially the orange juice, is also appreciated. Thank you again, and we look forward to welcoming you back for another wonderful stay. Warm regards,Gerard WalkerGeneral Manager

住宿方回覆: Dear 愛旅遊的小妹,Thank you for your outstanding review and for sharing your positive experience. We are delighted to hear that you appreciated our prime location, amenities, and service. It’s also wonderful to know that you enjoyed the vibrant atmosphere at our bar and the nearby attractions in Kuala Lumpur. Your kind words are greatly appreciated. We look forward to welcoming you back soon for another memorable stay. Warm regards,Gerard WalkerGeneral Manager

住宿方回覆: Dear guest,Thank you for sharing your wonderful photos and review with us. We are delighted to hear that you enjoyed our excellent location, comfortable environment, warm service, and the ambiance at Sky51. It's our pleasure to know that you found the atmosphere relaxing and conducive to a good night’s sleep. Your kind words about our team’s assistance with lighting and photography are much appreciated. We look forward to welcoming you again soon for another enjoyable stay at EQ. Warm regards,Gerard WalkerGeneral Manager

住宿方回覆: 親愛的Doudou_long，感謝您分享您最近的住宿經驗。我們很高興聽到您喜歡 SKY51 屋頂酒吧並欣賞我們位於 KLCC 和 Pavilion 之間的位置。由於您的預訂是透過第三方提供者進行的，且不可退款、不可修改，因此我們很遺憾無法處理預訂後更改的退款。儘管如此，您的回饋非常寶貴，因為它有助於我們評估我們的服務標準和政策。如果您需要我們為您提供其他協助，或者您還有其他問題，請隨時與我們聯繫。

住宿方回覆: 尊敬的客人，感謝您對最近的住宿做出的周到回饋。我們很高興聽到我們的設施和服務達到了您對五星級標準的期望！很高興得知您喜歡我們酒店靠近地鐵站、武吉免登和 Pavilion 的位置，以及 SKY51 的雞尾酒和壯麗景色。我們很高興我們的飯店設施提升了您的整體體驗。我們一定會考慮您的回饋，以每天改進我們的產品。我們期待您再次光臨，享受另一次難忘的住宿！

住宿方回覆: 尊敬的 Xurusonglin，我們很高興聽到您發現我們的酒店新穎且經濟實惠，感謝您的精彩評論。很高興得知您喜歡高層客房和令人驚嘆的城市景觀，尤其是我們位於 51 樓的高級餐廳和屋頂酒吧。我們很高興我們的團隊為您提供了禮貌而熱情的服務，超越了您的期望。您的善意評價和完美的評價對我們意義重大，我們感謝您抽出時間分享您的體驗。我們期待您再次光臨 EQ 吉隆坡酒店，享受另一次難忘的住宿體驗！ 誠摯的問候，Gerard Walker 總經理

住宿方回覆: Dear guest,Thank you for taking the time to share your fantastic feedback about your recent stay at EQ Kuala Lumpur. We are thrilled to hear that you enjoyed our central location and found it convenient to explore Bukit Bintang, KLCC, and the nearby subway station.We are glad you appreciated the well-equipped and spacious room, complete with a good view and a complimentary minibar. Your comments regarding the water flow in the sink will be addressed as we continuously strive to improve our facilities. It's great to know you enjoyed our rich breakfast and the stunning views from our rooftop bar. We also sincerely appreciate your kind words about our team members. Thank you once again for your kind words. We look forward to welcoming you back for another wonderful stay in the future!Warm regards,Gerard WalkerGeneral Manager

住宿方回覆: Dear guest,Thank you for taking the time to share your feedback about your recent stay at EQ Kuala Lumpur. We appreciate your insights and are glad to hear that you found our location convenient, being close to KLCC and Pavilion, and that you enjoyed our breakfast. Your comments are noted, and we will address your observations to ensure we continue to uphold our high standards.Thank you once again for your feedback. We value your inputs as they help us improve, and we hope to welcome you back for a more satisfying experience in the future.Warm regards,Gerard WalkerGeneral Manager

住宿方回覆: Dear guest,Thank you for taking the time to share your feedback regarding your recent stay at EQ Kuala Lumpur. We are pleased to hear that you found our service awareness to be good and that you appreciated the quality of our amenities, including the slippers and bathrobes.We value your comments about the sky bar and understand your desire for a memorable photo opportunity. Your insights regarding breakfast and areas for improvement are also appreciated, as they help us enhance our offerings.Thank you once again for your feedback. We hope to welcome you back in the future, and we're committed to providing you with an even better stay.Warm regards,Gerard WalkerGeneral Manager

住宿方回覆: Dear Xiaokittyyy,Thank you for sharing your feedback regarding your recent stay at EQ Kuala Lumpur. I’m glad to hear that you found the hotel to be good in every way, however I sincerely apologize for the inconvenience regarding the missing item from your bathroom. We take matters like this very seriously and would appreciate the opportunity to conduct a thorough investigation regarding the alleged missing items. If you could provide us with more details about the missing item, it would greatly assist our team in the investigation. Thank you again for your understanding, and we hope to hear from you soon.Regards,Gerard WalkerGeneral Manager

住宿方回覆: Dear guest,Thank you for your fantastic feedback! We are thrilled to hear that you enjoyed your stay at EQ Kuala Lumpur and found our location to be convenient, with five-star service and a rich breakfast. Glad to know that your children loved the infinity pool and had a wonderful time playing at the hotel.We appreciate your support and are glad that you plan to choose us again for your future travels. Thank you once again for your kind words, and we look forward to welcoming you back for another enjoyable experience.Warm regards,Gerard WalkerGeneral Manager

住宿方回覆: Dear guest,Thank you for your fantastic review! We are thrilled to hear that you enjoyed our complete and clean facilities and that you had an amazing time at our 51 Bar on New Year's Eve. The view of the Petronas Twin Towers and the fireworks at midnight are indeed spectacular highlights.We're also glad you appreciated the lion dance performance on the first day of the new year, and it's great to know that you enjoyed the photogenic views from our infinity pool.Thank you for sharing your beautiful pictures with us! We look forward to welcoming you back for another memorable stay at EQ Kuala Lumpur.Warm regards,Gerard WalkerGeneral Manager

住宿方回覆: Dear Panhuaming,Thank you for taking the time to share your feedback regarding your recent stay with us. We genuinely value your comments and take them seriously, as they are essential in helping us maintain excellent guest experiences and high-quality service.I sincerely apologize for the issues you encountered with your room, including the condition of the wooden floors and the shower facilities. Please rest assured that we are committed to upholding the highest standards of integrity and quality as a top-ranking hotel, and your feedback will be addressed with our maintenance team.We are grateful for your insights and encourage you to reach out directly should you have any further concerns. We hope to have the opportunity to provide you with a more satisfying experience in the future.Warm regards,Gerard WalkerGeneral Manager