吉隆坡 EQ 飯店的評論

住宿方回覆: Dear guest,Thank you for taking the time to share your feedback regarding your recent stay with us at EQ Kuala Lumpur. We are pleased to hear that you found our surroundings, amenities, and service to be excellent.However, I sincerely apologize for the cleanliness issue you encountered upon check-in. We take cleanliness very seriously, and I assure you that we will address this matter with our housekeeping team to ensure that it does not happen again in the future.Your comments about our facilities and the communication skills of our front desk staff are greatly appreciated, and we will continue to strive for the highest standards of service.Thank you once again for your valuable insights. We hope to have the opportunity to welcome you back for a more enjoyable experience.Warm regards,Gerard WalkerGeneral Manager

住宿方回覆: Dear M_Mjie,Thank you for taking the time to provide your feedback regarding your recent stay at EQ Kuala Lumpur. I’m glad to hear that you were satisfied with the cleanliness of your room and the facilities overall. I appreciate your comments about our central location and the view of the Kuala Lumpur Tower from the swimming pool. It's unfortunate to hear that you experienced difficulty with transportation, especially during peak hours. I sincerely apologize for the power outage you encountered during your stay. I understand how frustrating this can be, and I assure you that we take such matters seriously. I will investigate the issue further with our maintenance team to ensure it does not happen again. Thank you once again for sharing your insights. We value your feedback and hope to have the opportunity to provide you with an improved experience on your next visit.Best regards,Gerard WalkerGeneral Manager

住宿方回覆: Dear Guilala,Thank you for your fantastic 5-star review! We are thrilled to hear that you had such a comfortable experience during your stay at EQ Kuala Lumpur.We’re delighted that you enjoyed our excellent location, beautiful infinity pool, and the unbeatable night views of the Petronas Twin Towers and the TV Tower. It’s also heartwarming to know that our staff made a positive impression with their warm and polite service.Your kind words mean a lot to us, and we look forward to welcoming you back for another wonderful stay in the future.Warm regards,Gerard WalkerGeneral Manager

住宿方回覆: Dear cqlplmm,Thank you for taking the time to share your feedback regarding your recent stay at EQ Kuala Lumpur. We are glad to hear that you found our surroundings nice and appreciated the location of our hotel.However, I sincerely apologize for the issues you encountered. This is not the standard we strive to maintain, and I understand how disappointing it can be. Your feedback will be addressed with our housekeeping team to ensure we improve our procedures.We appreciate your insights and your constructive criticism, as it helps us enhance our services for all our guests. Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Kind regards,Gerard WalkerGeneral Manager

住宿方回覆: Dear Xiangnidexiaobannian,Thank you for your outstanding 5-star review! We are absolutely thrilled to hear that you had such a positive experience during your stay at EQ Kuala Lumpur.It’s wonderful to know that our service met your expectations, and we’re glad you appreciated the amenities we offer. We are also pleased that you enjoyed the sky bar and the convenience of our location near KLCC mall.Your feedback means a lot to us and reinforces our commitment to providing exceptional service and experiences. We look forward to welcoming you back for another perfect stay in the future.Warm regards,Gerard WalkerGeneral Manager

住宿方回覆: Dear APPLExingtianxia,Thank you for sharing your fantastic feedback regarding your recent stay at EQ Kuala Lumpur. We are delighted to hear that you found your room to be clean and hygienic, and that you enjoyed the complimentary room amenities.It warms our hearts to know that our staff greeted you warmly throughout the day, as we strive to create a welcoming atmosphere for all our guests. We’re also glad you enjoyed the rich breakfast and delicious snacks and drinks.Thank you for mentioning our convenient location near the central shopping mall. We believe it's important for our guests to have easy access to the best that the city has to offer. Your kind words mean a lot to us, and we look forward to welcoming you back for another enjoyable stay in the future.Warm regards,Gerard WalkerGeneral Manager

住宿方回覆: Dear Buzuogonglvedelvyoua,Thank you so much for sharing your wonderful feedback with us. We are thrilled to hear that you enjoyed the beautiful views from our high floors and had a great time at our sky bar on the 51st floor. We are glad that you found our rooms clean, bright, and well-equipped with all the necessary facilities. Your satisfaction is our top priority, and it's great to know that we could meet your expectations. We truly appreciate your kind words and your intention to stay with us again during your next visit. We look forward to welcoming you back and providing you with another fantastic stay.Warm regards, Gerard Walker General Manager

住宿方回覆: 親愛的準牛子，感謝您抽出寶貴的時間向我們提供您的回饋。我們很高興聽到您對周圍的環境感到滿意，並對我們的服務感到滿意。這不符合我們通常的標準，對於由此造成的任何不便，我們深表歉意。我們的客房服務團隊已收到通知，我們正在立即採取措施處理和解決此問題，以防止將來再次發生此類問題。我們希望您再給我們一次機會，為您提供完美的住宿體驗。

住宿方回覆: Dear guest,Thank you for sharing your feedback about your recent stay at EQ Kuala Lumpur. We are delighted to hear that you found our location convenient and enjoyed the spacious room with a complimentary minibar. It's great to know that you appreciated the beauty of our swimming pool and the good view from the Blue Bar on the 51st floor.We take your comments about the breakfast variety into account and will continue to refine our offerings to better serve our guests. Your feedback regarding the seating issue at the Blue Bar is concerning, and we apologize for any inconvenience this may have caused. Please rest assured that we will address this with our team to prevent similar situations in the future.We value your feedback as it helps us to improve and provide a better experience for our guests. We hope to have the opportunity to welcome you back to EQ Kuala Lumpur and provide you with a more enjoyable stay.Warm regards,Gerard WalkerGeneral Manager

住宿方回覆: Dear guest,Thank you for your wonderful feedback and for choosing EQ Kuala Lumpur for your stay. We are delighted to hear that you had a memorable birthday experience with us and that you felt the warmth of being celebrated in a foreign country. We are pleased that our hotel facilities, cleanliness, and family-friendly accommodations met your expectations.It's fantastic to know that you enjoyed the warm service, the diverse breakfast options, and the convenient location of the hotel, making your travel experiences easier. We are thrilled that you found our proximity to the Petronas Twin Towers convenient.We are grateful for your kind words and the privilege of hosting you. We look forward to welcoming you back on your next visit to Kuala Lumpur. Please do let us know if there is anything specific we can assist you with during your next stay.Warm regards,Gerard WalkerGeneral Manager

住宿方回覆: Dear G.i.n1314,Thank you for sharing your feedback with us regarding your recent stay. We appreciate your comments on the different views of the Twin Towers from various room floors and angles, providing unique perspectives. However, we apologize for the slow network connections affecting your WeChat and phone calls, and we will look into improving this aspect for a better experience in the future. Additionally, we apologize for the quality of the bath towels not meeting your expectations. Your feedback is important to us, and we will address this issue promptly. On a positive note, we are glad that you enjoyed the variety of drinks provided in the mini refrigerator in the hotel room. We value your feedback and will use it to improve our services to provide a more comfortable and enjoyable stay for all our guests.Thank you for choosing to stay at EQ Kuala Lumpur, and we hope to have the opportunity to welcome you back for an improved experience in the future. If there are any specific preferences or requests for your next visit, please feel free to reach out to us.Warm regards,Gerard WalkerGeneral Manager

住宿方回覆: Dear Hanzengqiang,Thank you for your fantastic review! I am thrilled to hear that you found EQ to be modern and stylish, with spacious accommodations and lovely views from our higher floors. It’s great to know that our convenient location close to the Petronas Twin Towers was beneficial during your stay.I’m also delighted that you enjoyed our exquisite breakfast and found our service staff to be warm and thoughtful. It's wonderful to hear that the complimentary fruit plates added to your experience, and I'm glad we could provide a complimentary room upgrade for you.Your kind words mean a lot to us, and we greatly appreciate your support. We look forward to welcoming you back to EQ for another exceptional stay.Warm regards,Gerard WalkerGeneral Manager

住宿方回覆: Dear Piziheihei,We are sorry to hear about the accident you encountered with the sliding door during your stay at EQ Kuala Lumpur. Your safety and well-being are our top priorities, and we deeply regret any inconvenience or discomfort this incident may have caused you. While we take your feedback seriously and will investigate the door design concern further to prevent any future incidents, we are pleased to hear that you found our hotel hardware to be of good quality and that the room arrangement met your expectations.Should you have any further feedback or if there is anything else we can do to assist you, please do not hesitate to reach out to us. Your safety and comfort are of utmost importance to us, and we are committed to addressing any concerns promptly and effectively. Once again, thank you for choosing to stay at EQ Kuala Lumpur. We appreciate your feedback and look forward to welcoming you back for a more positive and seamless experience in the future.Warm regards,Gerard WalkerGeneral Manager

住宿方回覆: Dear guest,Your feedback on EQ is much appreciated. It's fantastic to hear that you found the hotel to excel in various aspects, including facilities, service staff, and hygiene. The warm greetings from the service staff providing a comfortable experience is especially wonderful to hear. We are thrilled to have provided you with a memorable stay, and we look forward to welcoming you back in the future.Warm regards,Gerard WalkerGeneral Manager