本人長期頻繁出差,對住宿要求很低,衹求乾淨安靜衞生、能好好休息就行,本來期待不高,結果入住體驗堪稱災難級。
半夜十二點準備入睡,頭頂風機轟鳴不止,關窗也擋不住噪音。維修工過來衹聽了幾聲,就説這是常年老問題根本修不好,實在無法理解這種問題房居然還敢對外出租。深夜臨時換房格外狼狽,全程沒有工作人員搭手幫忙、也沒有一句道歉,衹能自己把拆開的行李重新打包整理,獨自拖着行李下樓到前台辦理換房,一通折騰後身心俱疲。
前台聲稱給我免費升級房型,本以為情況會好轉,沒想到第二間房反而更差,整體又臟又破。床單留有污漬明顯未更換,屋內多處設施損壞;地板、牆面、窗户遍佈污漬黑點,淋浴頭嚴重發黃,垃圾桶銹蝕嚴重,全屋燈光昏暗壓抑。網上平台衹會反復發模板化的道歉話術,線下工作人員全程冷漠不作為,既無當面致歉也無任何幫扶措施,花錢住宿不僅徹夜沒法休息,深夜折騰換房最後住進劣質臟房,完全不推薦入住。
I travel frequently for business and only have basic expectations for accommodation – all I need is a clean, quiet and hygienic room for a decent night’s sleep. However, this hotel turned out to be the worst stay I have ever had.
It was nearly midnight when I was about to sleep, yet loud roaring noise from the ventilation fan right above never stopped, and closing windows did nothing to block the sound. The maintenance staff did not even bother to inspect the unit carefully; he just listened briefly and told me it was an old persistent fault that could never be fixed. It baffles me how such a defective room was ever available for booking.
I had to change rooms in the middle of the night, which was an exhausting mess. No staff offered to help with my luggage or even said sorry. I had to repack all my unpacked belongings by myself, drag everything down to the front desk on the ground floor and complete the room transfer alone. I was totally worn out after all this hassle.
I was told the new room was a complimentary upgrade, hoping things would get better, but it was far worse and run-down. The bed sheet was visibly stained and clearly not replaced, and many fixtures inside were broken. Stains could be seen all over the floor, walls and windows. The shower head was heavily yellowed, the trash can was badly rusted, and the whole room was dimly lit.
The hotel only sent generic apology messages through the booking platform without any practical solutions. The on-site staff were completely indifferent throughout the whole incident — no face-to-face apology, no assistance of any kind. I paid for a proper stay but ended up losing sleep, suffering from messy late-night room switching and staying in a filthy shabby room in the end. Would never recommend this hotel to anyone.