迪茲黛西旅館的評論

The https://shh.travel/ website shows 6 co-owners, highly responsive to positive comments but completely indifferent to complaint email. So I post my unanswered email here. My husband and I stayed at Dorm 3 of Dizzy Daisy Downtown Hostel Krakow from January 27-29, 2022. Dorm 3 is fully booked on the 29th so we moved to Dorm 1 instead. We are elderlies (and we are Asian) very much prefer lower bunk beds. My husband went to Dorm 1 after 10am to check available lower bunks. One young man staying at Dorm 1 asked my husband "What do you want". My husband said we stay at Dorm 1 tonight. The man then told my husband to speak at a lower voice because someone is sleeping but he spoke much louder. I went to Reception to brief the lady receptionist about this unfriendly person in Dorm 1. At around 11.30am, my husband went to Dorm 1 to check available lower bunks again. The man ordered my husband to "get out or I am going to make a complaint at Reception". My husband replied "Let's go together to Reception". On the way down the stairs, the man swearing at my husband. Just a few steps before reaching the ground, the man, with both hands, pushed my husband from the back. My husband hit on the wall and bounced through the door to the Reception area. My husband fell on his knees and physically hurt. The Receptionist told the man to stop. Three staying guests helped to bring my husband standing up. The incident was witnessed and the hostel said it's recorded by CCTV. The Receptionist told the man to leave but offered to give him a refund. I disagreed to let him go and asked the Receptionist to call the Police - this is an assault which is a criminal offence. The man went back to the Dorm to pack. Receptionist called Security and "I thought" Security called the "Police". In about 10 minutes, the man returned the keys at Reception. Receptionist told him he need to wait for the Police. Without insisting to get a refund, the man said "good bye" and ran away like a fugitive. Soon after the man stepped out, two Security Guards arrived. I said to the guards they should bring the man back as he had just walked out. That did not happen. I was offered an explanation though. Policemen came. Two of them took my husband going around in a Police car trying to find the man but to no avail. I strongly insisted to file a report at the Police Station to have the man arrested. My husband decided not to proceed as the man had already paid a price to have disgraced his country and his fellow Danish. After Policemen left, I asked the Receptionist our accommodation arrangement for the night. We were offered a free upgrade to a twin-room with shared bathroom but after a quick discussion with husband we thought we should be compensated for a free room for the night. The Receptionist told me to come back after 2pm and get a reply from the Reception Manager. I spoke to Reception Manager at 4pm, she was calm and not quite empathetic as if assault is no big deal in