克拉特夫Fabryczna City 美居飯店（2021 年 10 月開業）(Mercure Krakow Fabryczna City)

In the end this hotel is not good. We needed more than 1 hour for the check in because there was just one guy behind the front desk and so many people they want to check in. On our room we noticed that the heater is not working. For this the maintenance guy had to come for repair. The fridge was not working, also the shower was not working correct. The worst was, that next to the hotel are a lot of bars and restaurant they are playing loud music until late night. It was not possible to sleep before 2am. When you like to sleep, don’t go to this hotel.

位置離市中心有點遠，所以不能說很好，但去市區的交通還不錯。 。 由於剛建成，內部裝潢非常時尚漂亮。 。

everything is gorgeous, except for paid parking for hotel residents and a public bath, where there is a crowd of people.

There are not even slippers in the rooms, the pool is accessible to anyone from the street

很棒的酒店，顯然是新開業的。高水準的服務。我對我的住宿感到滿意。可惜泳池的水好冷啊！

非常好的酒店，美味的食物，美麗的基礎設施！我建議

Yes, I can confirm previous reviews. Hotel is located far from the center. Neighbourhood is not something you would consider as a point of interest (unless you like carrefour market which is near by). Rooms are quite ok, cleasing definitely need the improvement. Breakfast is ok as well. Reception is the point they need to work on. If you work in the hospitality business you need to treat guests with some attention, using the word "no we cant" for every request is showing the attitude. Accor platinum/ gold guests - stay away - you wont get any upgrade, welcome drink or so - nothing. Looks like their approach is to attract guests to come, than treat them as a "one time visit" , do not even pretend that they want guests to come back. No iron in the room, so I was directed to the ironing room, which looks like on the attached photo....

A localização do Hotel é muito boa, ao redor do hotel tem diversos estabelecimentos como restaurantes e bares. O Hotel não fica longe do centro e o acesso é fácil via UBER gastando pouco mais de 5 euros cada trecho. O tamanho do quarto é super confortável, a decoração é impecável e servem um bom café da manhã com uma boa variedade. O Hotel tem um bar interno com ótimas opções de drinks.

Hôtel très récent avec une décoration très moderne. Le tram pour rejoindre le centre-ville de Cravovie est à 500 mètres. Le cadre est magnifique avec des restaurants de diverses spécialités. Le petit déjeuner est varié avec une multitude de choix. Le seul point négatif est la froideur du personnel et surtout de la personne à l’accueil du SPA.