格羅特格市中心飯店的評論

飯店位於一個安靜但非常中心的位置。我們可以直接把車停在飯店前面的公共停車場（週一至週六上午 10 點到晚上 8 點之間付費，這沒問題）。入住很順利。工作人員很友好，樂於助人。 房間和浴室都很乾淨，但都有點小，但這是一個高水準的抱怨。 不幸的是，房間很吵，這意味著晚上你可以聽到一切。也不可能再買一個枕頭；對於 4 星來說有點奇怪。 早餐又好又新鮮——不幸的是早餐時間是在上午 8 點到 10 點之間，所以早上 8 點在這個非常小但易於管理的房間裡變得非常擁擠。 我們回來了嗎？我認為不是。

房間不錯，但是如果浴室沒有窗戶並且風扇不工作怎麼辦？任何人都會告訴你我會給你另一個房間。不是他們！他們最多會為你下載一個便宜得多的房間，而且不退款！好評！更不用說不起作用的迷你吧了。無線網路不存在，我已經預訂了停車位，然後他們告訴我沒有。但這是什麼樣的飯店？避免。還有很多其他的！

住在這家由亞當斯家族管理的旅館毀了我們的假期。我們預訂了一間套房，並與酒店商定了停車問題。抵達後，第一個問題：沒有停車位，周圍只有收費停車位。 晚上 11 點，出現了一個嚴重的問題：兩個沒有窗戶的浴室的通風器不起作用，我們在第一次淋浴時注意到了這一點，而且我們一行三人：浴室不實用。我們打電話給禮賓部，他告訴我們問題要到週一才能解決（我們從週六入住到週二早上）。第二天早上，我們要求換一個房間，我們同意禮賓部的房間號碼。 4 有點小但是很好；他們告訴我們收拾行李並將其留在接待處，當我們從城市訪問回來時，我們會在房間裡找到它們。 晚上我們回來時發現他們想把我們原來的房間還給我們，或至少換一個更小、更便宜的房間;我們被迫接受，因為我們需要使用衛生間。最後，他們聲稱甚至沒有告訴我們房間之間的差異，因為我們要求更換，好像浴室無法使用是一個無關緊要的細節。 我們正在與預訂進行談判，但不知道是否能解決。 我添加了房間的骯髒、床單被撕破、第一個房間裡瘋狂女人的狀態（總結了情況），如所附照片和一名工作人員的不斷挑釁所證明的那樣。尋找另一家酒店或避免接受 7 號套房。 5 其中，我們認為故障是穩定的。

美麗、優雅、細緻的家庭飯店。在克拉科夫推薦的絕佳選擇。地點很好，距離市中心步行15分鐘。房間寬敞，配備所有設備：電視、吹風機、地暖、加熱器、帶熱泵的分離式單元、房間內的鑲木地板和浴室內的大理石。自助早餐非常齊全。我在那裡待了4天，其中2天都吃過午餐和晚餐，都很美味。工作人員樂於助人，並關注任何客戶的需求。最後，作為一家由夫妻經營的飯店，每個細節都可以看到主人的手和眼睛。我每天都會與她相遇，因為她監督每一個細節並對我們的住宿很感興趣。

我們深夜抵達，入住手續快速又輕鬆。房間很大而且一塵不染。床非常舒適，如果需要的話，衣櫃裡還有額外的毯子。 工作人員很友好而且非常樂於助人。 由於飯店很忙，第一天的早餐很豐盛而且種類繁多。因為我們是酒店裡僅有的兩對夫婦之一，所以他們給了我們各種各樣的早餐可供選擇，這樣他們就可以不浪費地準備。早餐也很好！步行 20 分鐘即可到達舊城區，很容易找到，因此地點對我們來說非常理想。總而言之，這是一家物有所值、乾淨、友善的飯店，距離舊城區很近，可以輕鬆步行前往。

我在格羅特格精品酒店住得很愉快。從我到機場接送開始，一切都安排得井井有條。我在這家酒店有賓至如歸的感覺。 優越的地理位置和可愛的酒店房間以及一流的服務和友善！

Hotel Grottger Luxury Boutique - Krakow This "luxury" hotel was booked by our friend, who lives a few steps from the aforementioned Hotel Grottger Luxury Boutique City. The reservation was made for two people for the period 07.03.2025 - 10.03.2025. We showed up at the hotel on Friday, March 7, at 2:30 p.m., and although the hotel day starts at 4:00 a.m., we were greeted at the reception by a cleaning lady, explaining that the receptionist would arrive in about two hours. The lady handed us the key to the room and that was the end of the "welcome". When we returned from our walk in the evening, the receptionist, who was already there, demanded immediate settlement of the bill for our stay at this hotel. (The hotel advertises that it is enough to show only an ID and a credit card for inspection). Slightly surprised and disgusted by such a request, I refused, explaining that I was tired after the journey and that it was late. The next day, when I returned from breakfast, I was once again asked to pay the bill immediately. When I pointed out that we were not leaving the hotel yet, the receptionist stated that such procedures were used in all hotels in the country, as well as abroad. Wanting to avoid unnecessary and pointless discussion, as well as to hide my ignorance on the subject (until recently I flew a lot professionally and stayed in hotels almost all over the world), I paid the entire bill presented to me (PLN 1,170) by credit card. However, the "nicest" surprise that this "luxury" hotel gave us took place on Sunday. When we went for breakfast and when we returned from breakfast, no one expressed any wishes for us. However, when we went out for a walk, dressed appropriately, the receptionist informed us that it was necessary for us to pack our things by 4:00 PM, because we had to change rooms. When I asked if it was necessary, we were told that it was, which was dictated by the illness of the second receptionist and that part of the hotel would be closed from 4:00 p.m. Of course, I expressed our dissatisfaction, explaining that we had theater tickets and could not fulfill this request. However, the receptionist found a way out of this impasse, telling us that we could pack right now and they would move our luggage later. Wanting to avoid further stress, and in fact having no other choice, we bothered to return to our room and packed our “unfortunate” luggage. I gave the key back to the reception, in return I received another one from the replacement room and, a little nervous, we finally set off for a walk. How great was our surprise, however, when after a few hours, while having dinner in the company of our friend, the “bloodcurdling adventure” continued. The manager of the Grottger Hotel called (on our friend’s phone), complaining that we were exceptionally rude guests. After another half an hour (this time on my phone), the receptionist called with the offer that the hotel would gladly refund us the money for one night, and that we would le