洲際飯店集團旗下的英迪格飯店克拉特夫瓦維爾城堡

I stayed two nights on points as a Diamond Elite member. The room was upgraded to a Premium Sofa Bed and it was a marvellous, well appointed room with a high ceiling and lovely furnishings. The whole hotel has a beautiful elegant design with a spa in the basement, which sadly we had no time to use. Everything is absolutely brand new! Staff were friendly and I really enjoyed the location, very close to the Jewish district and Wawel Castle and really not far to the Rynek or Old Town Square. Everything was easily walkable and taxis can drop off and pick up from the street behind the hotel and there is an entrance. There were a couple of service failures, which I expected for a hotel which has only been open for a few weeks. However, nothing was done to address them and this was slightly disappointing. 1) I took the Free Breakfast as my welcome amenity but on the first morning we were told breakfast was not included and it clearly had not been added to the manifest. 2) The room was not made up upon our return to the hotel in the afternoon, despite there being very few guests at the hotel and despite leaving the ‘cleaning’ sign switched on. 3) The elevator was out of action on our final day which meant having to go up and down stairs and carry bags. We did really enjoy our stay, loved the room upgrade, breakfast was nothing special, cereal, bread and menu where you can select only one item so if you want eggs then you cannot have anything in additional. There were no hot plates with bacon or potatoes or anything extra which was a bit disappointing. The restaurant though itself was very nicely designed and I would happily return to the hotel again at the right price point given its location and beautiful design.

This is a brand new hotel which has only just opened. We found the position excellent, within an easy 15 minute stroll of the Main Square, and just around the corner from the Jewish Quarter. The staff at the hotel could not have been more helpful, nothing was too much trouble. We were made to feel welcome. Our room was well appointed and being new, everything worked perfectly. The shower was outstanding. Stay here without hesitation, the Hotel Indigo Wawel Castle will look after you