Arrived and transferred no problem at all. Got to family room as booked for more privacy and it’s like a 7ft child gate, a flimsy, noisy door that doesn’t go to the ceiling and bedsheets that are so starchy you can’t turn over without waking someone up. Hotel is nice pools are lovely from a distance but Ice cold so completely pointless as with over 700 guests the evidence is clear with never more than a handful of people swimming because it’s freezing. Kids bored as we booked a pool holiday and aren’t interested as it’s too cold so we hired a car went to beach where sea is warm and we ate out making the 6.5k all inclusive pointless. Sports facilities are decent but equipment is either not available or broken (1 tennis ball with a hole in it, no footballs). Breakfast decent lunch ok dinner bang average. Drinks not great beer served in warm glasses and cocktails using cheap syrup and non branded alcohol. Tui rep uninterested and just fobs you off especially when we had money stolen from the room we was told the cleaners must have assumed it was a tip….the end! I’d rate tui -5 starts and the holiday completely overpriced if I’d wanted a cheap 3 star all inclusive if have booked one instead now I’m probably 8k out of pocket for exactly that. I’d give the hotel a 3 star it’s so far from 5 star in every way from rooms to food to service. Nice spa which was lovely and Che and Angelica fantastic also the golf is pricey but a very good track.
滿意
50 評價