We booked a deluxe family room, the room was disgusting. The double bed was soaked from rain water, there was a hole in the ceiling window. When we asked the staff to change the sheets, we saw the sheets and mattress topper with urine stains all over it. The AC didn’t work, and the whole room was overall dusty and unkempt. We cancelled our stay and asked for a refund, the hotel refused even though trip.com tried to negotiate with them. We left and stayed at the Dedeman hotel which was fantastic. Don’t stay at this hotel. 🤢
翻譯