I shall start from arrival at the hotel. We were a family of four who had booked two rooms at the property. We arrived around 14:30 Hrs (at least 30 mins after the designated check-in time). First of all, although the check-in desk at the hotel is quite huge, there were only 3 staff members ***ning the desk, all of them occupied. We had to wait for around 15 mins, looking here and there like *****s with our bags on before someone greeted us. And I do not mind waiting for check-in; what I do mind is that despite multiple staff members seeing us wait, not one of them acknowledge our presence and asked us to take a seat and wait. They would all look at us and carry on. Forget a warm smile, forget a namaste, we were made to feel like fools just standing there without anyone attending to us. When we finally did get a chance to check in, we were given two adjacent rooms. The key to one room was handed over to us, and we were told that the second room is not ready yet and that as soon as it is ready the key would be sent to us in our room. We said okay and moved towards our room. Once in our room, all four of us sat waiting in one room for around 45 mins for the key to the second room. We were not able to unpack because we wanted to unpack in our respective rooms. Tired and hungry, we left the hotel to get ourselves some lunch and some sightseeing, hoping that by the time we return our second room would be ready. When we returned and asked for the key to the second room from the reception desk, we were told that the room that was allocated to us had been now given to someone else -- and we were given some other room that was ”close” to the first room. I understand that asking for adjacent rooms is a mere request and not a right. But had we been given a ”close” room earlier, we could have gotten the keys earlier at the time of check-in! We waited for a room for so long, only for it to be given to someone else.
Fast forward to the next morning's breakfast. The spread was quite good and quite diverse in variety. However, again the entire staff at the breakfast looked tense for some reason. And they kept messing up with live counter orders. No one had a smile on, no one welcomed you with warmth, and no one made you feel as if you were staying in a 5-star hotel (which The Lalit considers itself to be).
Our entire experience with The Lalit was below par at the very least. It was not the kind of experience you would expect from a branded property that so conveniently calls itself a luxury 5-star property. I honestly feel for the money that I paid, I could and should have gotten a different property and that would have been definitely better. For the foreseeable future, and till things change, I do not see myself staying at any Lalit property.
對於想要捕捉加爾各答城市風采的旅客來說,繽旅愛神211飯店是一個理想的選擇。在該地區觀光很容易,Lake Town Clock Tower、Baba Vishwanath Mandir和St Thomas Evangelical Church of India都在飯店附近。從飯店出發可方便前往市內的眾多著名景點,包括Walks of Kolkata、Bidhannagar和Chinese Budhhist Temple。所有極具特色的客房都配備有房內保險箱、空調和衣櫃/衣櫥,讓您感受到更加貼心細緻的入住體驗。服務人員會提前為您準備好瓶裝水,以滿足您的飲水需求。如果旅客願意,飯店可以提供滿足需求的客房送餐服務。除此之外,我們還為您精心蒐集了周邊的餐飲訊息,Girish Chandra Dey & Nakur Chandra Nandy(麵包甜點)、Afraa Restaurant(Afraa Restaurant)(義大利菜)和Chillies(其他中餐)期待著您的光顧。飯店提供的體育和休閒設施,旨在為旅客營造多姿多彩的住宿體驗。飯店設有24小時櫃檯諮詢服務,為下榻至此的您提供最貼心的行程安排。
I felt like home. The warmth in the property is extremely incredible and show casing the heritage of Kolkata is WOW. I have already recommended my family and friends raajkutir for stay. The staff won my heart. I have stayed in so ***y 5star property but the reason of staying again with raajkutir was its staff like Shang, Sunita, Sapna, Parthib, Marisa, Anindita, Disha. Chef Bisw***p made me taste special Bengali thali and f&b staff at east india who explained me every dish. Also, I will say when good leader leads a team, that unity shows in the team- this fits for the front office ***ager Riki. He is extremely humorous and generous. He won the heart when we were leave and he helped with me with my luggage. He being FOM, he can simply tell other staff to do but he being so helpful he himself carried my luggage and dropped till car. This is the reason TAJ is different from other hotels. They are rooted to their work. Exe chef Suvashish Mukherjee took his time and spent with us and gave glimpse of so ***y Bengali food stories and sharing his experience with TAJ from 3 generation. When I praised him about how all staff is so humble, he said ma'am I learnt this from my leader Mr. Tata and shared his experience when he meet Mr. Ratan Tata and the lift is being used by some other guest. Mr. Tata didn't left bad or didn't got angry at staff for not holding the lift for him but he simply said I feel I was sitting from very long and we should climb the stairs its heathy and smiled. These beautiful stories we can only hear from staff of TAJ because they are feeling like home at there work and they make guest feel like home. I was not so well the care gave by the 2 ladies in spa by suggesting steam and massages. Simply incredible stay. Definitely I will come back. Thanks to everyone in Raajkutir for your love.
不論是商務還是休閒旅客,畫廊67號飯店都能讓您的加爾各答之行變得更加美好而難忘。錫亞爾達站位於距離該飯店大約3km的地方。著名的景點St Thomas Evangelical Church of India、Dev Sangha Ashram和Lake Town Clock Tower均可步行很短距離到達。從飯店到Maniktala Christian Cemetery遊覽很方便,Ram Mohan Mancha和Raj Bhavan也均在附近。飯店為您在客房內配備了房內保險箱、空調和衣櫃/衣櫥,所有入住的顧客均可便捷的使用。有飲水需求的旅客,飯店還為您提供了電熱水壺和咖啡壺/茶壺。飯店提供的休閒設施,旨在為旅客營造多姿多彩、奢華完美的住宿體驗。飯店配備有會議廳,可供旅客使用。外國旅客可以通過多國語言工作人員瞭解當地風土人情的相關訊息。