住宿方回覆: We sincerely apologize for the inconvenience you experienced during your stay. We did offer you alternative rooms that we believed would be more suitable, although we understand your decision not to view them. Your feedback is important to us, and we are taking steps to address the issues you encountered to ensure a better experience for our guests in the future. Warm regards,Mark HarrisonHotel Manager
住宿方回覆: Dear Yangguangcainv, Thank you for your review. We're delighted to hear you enjoyed the facilities, hygiene, and environment, as well as the breakfast and spacious rooms. We look forward to welcoming you back soon. Warm regards,Mark HarrisonHotel Manager
住宿方回覆: Thank you for your review. We're glad you enjoyed the excellent service, daily fruit and snacks, and the special farewell desserts. We'll take your comments about the bugs and the view into consideration to improve our guests' experience. We hope to welcome you back soon.Warm regards,Mark Harrison Hotel Manager
住宿方回覆: Thank you very much for choosing Garrya Tongsai Bay Samui as your holiday destination and excellent rating. We are very happy to hear that our services made such a positive impression, and that you had a memorable holiday experience staying with us. We take great pride in taking care of our guests, and are very pleased that your expectations were highly met. We look forward to having the opportunity to welcoming you back in the not too distant future. Kind regards, Mark HarrisonHotel Manager