蘇梅島金普頓基塔蕾度假飯店 - 洲際飯店集團旗下的評論

住宿方回覆: Dear Kai se,Thank you very much for your detailed and thoughtful review. We’re delighted to hear that you enjoyed our service, environment, and facilities at Kimpton Kitalay Samui, and that the airport pickup, rooms, and breakfast met your expectations. Your kind words about our team and their attentiveness are greatly appreciated.We also value your feedback regarding the BBQ and will review this with our culinary team. It’s wonderful to know you enjoyed the Thai restaurant and the variety of meals offered. We are glad that you and your family had a memorable and relaxing stay, and we look forward to welcoming you back for another enjoyable visit.Warm regards,Kimpton Kitalay Samui

住宿方回覆: 尊敬的賓客，感謝您抽出寶貴時間分享您的入住體驗。對於蚊蟲造成的不便，我們深表歉意，並理解這對您和您的家人來說是多麼令人不快。請您放心，我們正在加強蟲害防治和預防措施，以提升賓客體驗。非常感謝您對我們團隊服務的讚揚，並希望未來有機會為您提供更優質的服務。此致，金普頓基塔萊蘇梅酒店

住宿方回覆: 尊敬的Lewisby女士：感謝您分享您的入住體驗。我們很高興得知您覺得辦理入住手續、客房設施和泳池使用都非常方便愉快。您對我們團隊積極主動的服務以及您在蘇梅島金普頓吉塔萊酒店的整體入住體驗給予的認可，對我們意義非凡。我們感謝您對海灘和安全的回饋，並希望這些回饋不會影響您的整體入住體驗。我們非常榮幸能接待您，並期待您下次光臨，再次享受輕鬆愉快的假期。此致，蘇梅島金普頓吉塔萊飯店

住宿方回覆: Dear Guest,Thank you for sharing such a wonderful and detailed review of your stay with us. We are delighted to hear that you enjoyed our excellent facilities, fantastic service, and the captivating views from the lobby. We’re also pleased you appreciated the extensive breakfast, social hour offerings, and the friendly, welcoming attitude of our staff. Your kind recommendation means a lot to us.We look forward to welcoming you back to Kimpton Kitalay Samui for another memorable vacation.Warm regards,Kimpton Kitalay Samui

住宿方回覆: Dear Dafengshu,Thank you for sharing your wonderful experience with us! We’re so glad you enjoyed the comfort of your suite, the red wine welcome, and the variety of breakfast options.It’s great to hear the direct pool access, clean facilities, and beachfront location added to your stay. We're especially grateful for your kind words about our team, and Mr. Touch will be thrilled to be recognized.We’re honored you chose us and even more so that we lived up to expectations inspired by Zhou Tianwang! We look forward to welcoming you back to Kimpton Kitalay Samui again soon.Warm regards,Kimpton Kitalay Samui

住宿方回覆: Dear Zoiebaby,Thank you for taking the time to share your feedback. We’re glad you enjoyed our evening social hour and appreciate your comments regarding breakfast. Your feedback is valuable and will help us enhance our offerings for future stays.We hope to have the pleasure of welcoming you back to Kimpton Kitalay Samui again soon.Warm regards,Kimpton Kitalay Samui

住宿方回覆: 親愛的Y_O_UT，非常感謝您的讚美之詞！我們很高興得知您對蘇梅島金普頓吉塔萊酒店的服務、美食、環境和團隊都非常滿意。您的回饋對我們意義重大，我們期待您再次光臨，享受另一次美好的入住體驗！此致，蘇梅島金普頓吉塔萊飯店

住宿方回覆: Dear Guest,Thank you so much for your lovely feedback! We’re thrilled to hear you had such a nice stay and truly appreciate your recommendation. We can’t wait to welcome you back for another wonderful experience at Kimpton Kitalay Samui!.Warm regards,Kimpton Kitalay Samui

住宿方回覆: Dear Guest,Thank you for taking the time to share your experience with us! We're so pleased to hear you enjoyed the comfortable living experience, well-appointed facilities, and the variety of meals.We’re also glad you appreciated the unique character of our hotel. However, we sincerely apologize for the condition of the beach during your stay. Your feedback is important, and we will work closely with our team to ensure better cleanliness, especially following any activities.Thank you again for your valuable comments. We hope to welcome you back to Kimpton Kitalay Samui for an even more flawless stay next time.Warm regards,Chanakan SouthgateRoom Division Manager

住宿方回覆: Dear Guest,Thank you for taking the time to share your experience. We're glad to hear you enjoyed the beautiful environment, our swimming pool, and the dining experience at our Michelin-recommended restaurant.We’re truly sorry to learn that your check-in experience did not meet expectations. Please rest assured that your comments have been shared with our team as we work continuously to improve our service and ensure every guest feels warmly welcomed from the very beginning.We appreciate your honest feedback and are grateful to know you still found the hotel worth staying. We hope to have the opportunity to welcome you back at Kimpton Kitalay Samui for even more enjoyable visit.Warm regards,Kimpton Kitalay Samui

住宿方回覆: Dear Guest,Thank you for sharing your experience! We’re thrilled to hear you enjoyed the relaxing holiday vibes at Kimpton Kitalay Samui. It’s always our pleasure to create a memorable stay for our guests, and we look forward to welcoming you back soon for another wonderful getaway.Warm regards,Kimpton Kitalay Samui

住宿方回覆: 親愛的傑弗裡，非常感謝您精彩的評價。我們很高興得知您在蘇梅島金普頓吉塔萊酒店的入住體驗如此愉快，從我們的社交時光到彼得、客房服務團隊以及其他員工提供的周到服務，都令您印象深刻。得知從客房到寵物設施的每個細節都為您打造了難忘的體驗，我們倍感欣慰。我們也感謝您對波西米亞主題菜單的寶貴意見，很高興我們的團隊能夠專業地處理此事。您對我們早餐、服務和整體體驗的讚美對我們意義非凡。我們期待您的再次光臨，讓您有機會再次品嚐波西米亞主題菜餚，並再次享受我們酒店的卓越服務。此致，蘇梅島金普頓吉塔萊飯店

住宿方回覆: Dear DO-JANEThank you for taking the time to share your lovely feedback! We’re so happy to hear that you enjoyed your stay.It’s also wonderful to know that our service made a positive impression. We truly appreciate your kind words and are delighted to have been part of such a special experience.We hope to welcome you back to Kimpton Kitalay Samui again very soon for another exquisite stay!Warm regards,Kimpton Kitalay Samui