蘇梅查汶薩拉海灘度假村

We stayed here for our honeymoon (3 nights) and chose this hotel expecting a luxury experience. It was the most expensive hotel of our trip, but sadly – also the most disappointing. The hotel is poorly maintained with low service standards. Our room looked nice, but was quickly filled with flies coming out of the sinks. The staff tried to fix it, but the problem returned. They even left our room open and unlocked for a full day while we were out. A lizard got into our room after housekeeping, kept us up all night, and we were told to wait until morning to change rooms. The pool looks great in pictures but was dirty and moldy in reality. Breakfast in both restaurants was full of flies, and basic items like almond milk or fruit were constantly missing — only provided after we insisted. Staff also gave confusing excuses, like “the coffee machine is broken” — and then served us coffee anyway. If you’re coming to take photos for Instagram, this place might suit you. But if you’re looking for real luxury and comfort — look elsewhere. Bottom line: overpriced and not worth it. There are far better hotels in Koh Samui.

Tldr: If you are looking for an unforgettable stay where service went above and beyond, this is where it is. Flew to Koh Samui and stayed here for 3 nights for our anniversary despite my partner being freshly discharged from the hospital. He had issues with his mobility and every single staff took care of us really well whenever they see us within the compound. 🥹 Huge shout out to the manager Erwin (whom spotted my partner in the pool and came to give us crutches because he couldnt bear seeing my partner limping anymore 😂), Boxy (always constantly on the lookout for us), Reyana (our check in staff whom went beyond to adhere to my nonsense requests) and the whole team for their impeccable service! You guys deserve the recognition. My partner and I are already looking forward to come back here next year to celebrate our anniversary again. Thank you, team Sala Samui!! ❤️

Goood hotel , nice view and beach , love staying at salla samui

ประทับใจการบริการมากค่ะ พนักงานยิ้มแย้มแจ่มใส พร้อมช่วยเหลือทุกอย่าง ถ้ามาสมุยอีก ก็จะมาพักอีกค่ะ