蘇梅島美利亞飯店的評論

住宿方回覆: Dear Guest User,Thank you for your wonderful review and for choosing Melia Koh Samui. We are delighted that you enjoyed our fine white sandy beach and the warm hospitality from our team.It is a pleasure that The Level breakfast and the Thai cuisine made such a positive impression. The open-air concept is designed for guest to enjoy the scenery of our lush gardens while still having the tropical ambience. We look forward to welcoming you back for another unforgettable experience in the future.Warmest regards,Sirawan SookpitakAssistant Guest Experience Manager

住宿方回覆: Dear O,Thank you for your kind words and support. We are honored that you chose Melia Koh Samui to celebrate your anniversary. We are glad you appreciated the direct beach access and found the pool setting beautiful and inviting. Our landscape was designed to blend tropical serenity with guest comfort, and it is rewarding that you were able to experience it. We hope to have the pleasure of welcoming you in the future for another restful retreat.Warmest regards,Sirawan SookpitakAssistant Guest Experience Manager

住宿方回覆: Dear Guest User,Thank you for taking the time to share your feedback with us and for choosing Melia Koh Samui for your stay. We are thrilled to hear that you found our room to be spacious and comfortable, and that you enjoyed the serene environment and our greenery spaces. We are also glad to hear that you found the swimming pool water to be a pleasant change, though we take your comments about water quality seriously. We continuously strive to maintain high standards, and your insights will help us in our efforts to enhance the guest experience.We recognize that our guest demographic is diverse, and it is encouraging to hear that you still felt comfortable during your stay. Your overall satisfaction is our priority, and we are grateful for your candid remarks.Thank you once again for your thoughtful review. We hope to welcome you back in the future for an even better experience.Warmest regards,Sirawan SookpitakAssistant Guest Experience Manager

住宿方回覆: Dear Luohuijuan,We are pleased you enjoyed our well-maintained facilities and comfortable rooms. We appreciate your kind words about our breakfast offerings and the overall experience.We understand your preference for a seaside dining atmosphere. Guests with The Level benefits can enjoy a breakfast experience with ocean views at The Level Lounge. Additionally, Breeza, our beachfront restaurant, opens at 11:00 AM, offering a scenic option for brunch or lunch by the sea.Thank you for sharing your feedback and for choosing Melia Koh Samui. We hope to welcome you back to Melia Koh Samui for an even more enjoyable stay in the future.Warmest regards,Sirawan SookpitakAssistant Guest Experience Manager

住宿方回覆: 尊敬的尊貴的客人， 非常感謝您花時間為您最近在蘇梅島美利亞酒店的住宿撰寫評論以及您給予我們的高評價。 沒有什麼可以與您對我們團隊的友善評價和讚美相比。這對我們來說意義重大。 我們感謝您的全面回饋，並已與我們的團隊分享，以繼續提供優質的服務。 再次非常感謝您對蘇梅島美利亞酒店的服務和產品的認可。我和我的同事滿懷期待地期待您的再次光臨，並有機會讓您下次對蘇梅島美利亞酒店的訪問再次愉快而難忘。 溫馨問候， 蘇帕瓦迪·布考 賓客體驗主管

住宿方回覆: 尊敬的尊貴的客人， 非常感謝您對蘇梅島美利亞酒店的入住給予好評。 你的評論讓我臉上露出了燦爛的笑容。我很高興得知您在我們這裡過得很愉快，並且我們整個酒店團隊提供的服務給您留下了深刻的印象。 再次感謝您對我們的惠顧與支持，我們希望很快能再次接待您。 溫馨問候， 蘇帕瓦迪·布考 賓客體驗主管

住宿方回覆: 尊敬的客人， 感謝您選擇蘇梅島美利亞酒店，很高興為您服務。 我們很榮幸成為美利亞酒店國際品牌的代表。我們的業主和管理團隊完全致力於確保我們的員工得到良好的對待，並認真地授權他們為我們的尊貴客人提供更高水準的服務。您的評論對於讓我們知道我們正在實現賓客完全滿意的目標大有幫助。 相信我們會再次見到您並享受另一種美妙的體驗 溫馨問候， 蘇帕瓦迪·布考 賓客體驗主管

住宿方回覆: 尊敬的尊貴的客人，  蘇梅島美利亞酒店向您致以最誠摯的問候，並非常感謝您抽出寶貴時間分享您對近期住宿的回饋。 首先，我要感謝您最近選擇入住我們酒店。但是，對於您所經歷的缺點，我謹表示誠摯的歉意。請放心，您的回饋已與管理團隊分享。 我的首要任務是先與管理團隊及時解決問題並立即改善我們的服務。 我們真誠地希望有另一個機會歡迎您回來並能夠展示美利亞酒店及度假村的規範。 溫馨問候， 蘇帕瓦迪·布考 賓客體驗主管

住宿方回覆: 尊敬的賓客，非常感謝您對最近在蘇梅島美利亞酒店的入住給予好評。我們很高興聽到您喜歡酒店的設施和我們同事的服務。再次感謝您，並期待您再次光臨很快。最誠摯的問候，Jarodfah Sivayathorn 前台經理

住宿方回覆: 親愛的雷克薩斯女士， 首先，衷心感謝您抽出寶貴的時間對蘇梅島美利亞酒店的住宿進行點評，並給予我們最高的評價。 你的評論讓我臉上露出了燦爛的笑容。我很高興得知您在我們這裡過得很愉快，並且我們整個酒店團隊提供的服務給您留下了深刻的印象。 再次感謝您對我們的惠顧與支持，我們希望很快能再次接待您。 溫馨問候， 蘇帕瓦迪·布考 賓客體驗主管

住宿方回覆: Dear Cornelia_tt, Thank you for sharing your feedback. It is a pleasure that the natural surroundings of our resort and the fire show on Sunday evening made your stay more enjoyable. Events like these are thoughtfully designed to highlight the unique ambiance of Melia Koh Samui. We truly appreciate your support and hope to have the opportunity to welcome you back for another inspiring experience in the future. Warmest regards,Sirawan SookpitakAssistant Guest Experience Manager

住宿方回覆: 尊敬的 Kuailexingzhexiaoyi， 非常感謝您分享您最近在蘇梅島美利亞酒店的評論。我們很高興得知您的住宿體驗非常愉快。我們希望您還有機會回來和我們一起住。期待您的再次光臨。最誠摯的問候， Jarodfah Sivayathorn，前台經理

住宿方回覆: 尊敬的尊貴的客人， 來自蘇梅島美利亞酒店最誠摯的問候，非常感謝您花時間在 Trip.com 上分享您最近的住宿回饋 首先，我要感謝您最近選擇入住我們酒店。但是，對於您所經歷的缺點，我謹表示誠摯的歉意。根據服務問題，您提請我們注意您的房間有霉味。請放心，所有這些問題都會提交給飯店管理團隊。我們將認真調查此事並進行改進，以避免未來再次發生此類情況。 再次感謝您讓我們注意到這一點。我們知道，再多的道歉也無法改變您最近入住時對我們飯店的印象。對於任何將蘇梅島作為目的地的未來計劃。我們希望有第二次機會邀請您回到我們的酒店。我們將盡最大努力，爭取機會並盡一切可能重新獲得您對我們的信心，並展示蘇梅島美利亞酒店的真正規範。如果您未來的預訂需要任何協助，請隨時直接與我聯絡。因為我很樂意親自照顧你們所有人。 如果您需要任何其他協助，請隨時與我聯繫。 您忠誠的， 蘇帕瓦迪·布考 賓客體驗主管