I booked a triple deluxe room, for 3 people. on arrival at 3:30pm they advised room was not ready. Came back at 6pm for them to give me a room with one double bed.
Told reception this room was incorrect and I needed moving to the correct room that I paid for, the lady then Advised they’d given my room to a solo traveller who they would not ask to swap with. As at effort to say sorry they offered me a mattress on the floor and 15% discount at the Resturant which is a joke. Difference in room price that I booked and that I was given was over £40.
Unable to walk around in the room due to mattress and also had a large window into the bathroom with no privacy
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