象島德華飯店的評論

住宿方回覆: 非常感謝您的坦誠回饋。很抱歉您覺得我們的品質和價格不符，感謝您分享您的回饋，這將有助於我們改善服務。再次感謝您的評價。此致，敬禮！度假村經理 Seksan Rachacherd (Harry)

住宿方回覆: Dear Wufawutianla,Thank you for taking the time to share your feedback. I'm truly sorry to hear that your experience did not meet your expectations, and I sincerely apologize for the inconveniences you encountered during your stay.Your comments regarding the room size, breakfast variety, and noise from the bar have been noted. I would like to clarify that our live music is scheduled for only 2 hours each evening, from 7:00 PM to 9:00 PM, and is meant to create a pleasant atmosphere for guests who are dining at our beachfront restaurant. However, we understand that noise sensitivity varies, and we will look into how we can better manage sound levels moving forward.Regarding the broken glass and the confusion over the charge, I deeply regret the miscommunication and the stress it caused, especially given your situation at the time. We appreciate that you took responsibility and handled the matter with honesty. I assure you this incident will be reviewed internally to prevent similar occurrences.Your feedback about the beach and the lack of child-friendly amenities is also valuable and will be considered seriously as we plan future improvements.Once again, I apologize for the shortcomings during your visit. Your experience is not reflective of the standard we aim to uphold, and I thank you for bringing these matters to our attention.Warm regards,Seksan Rayacherd (Harry)Resort Manager