In 40 years of staying in hotels, most appalling experience I’ve ever had. The room we rented was supposed to have a king size bed, and a sofa bed in the room we got was this funky Murphy bed type thing folded down from a couch on the wall it was my daughter‘s 16th birthday. We went there for a concert. It was my wife and one of her friends, the hotel made absolutely no accommodation whatsoever. They would not put a rollaway bed in the room, and even though Stephen, the manager promised to leave some extra bedding, he did not until we had to summons them at midnight upon return of the concert we were lied to the staff was totally this courteous manager lied, and was totally incompetent , in the choice, they gave us at the desk was either don’t take the room or sleep on the floor and that’s a Quote. There was no effort for any minimal hospitality with full knowledge that there was three people sleeping in a room and otherwise it was this funky Murphy bed , I am never rented in my life a $485 room and then treated with absolutely no accommodation just lies. I am appalled. I would never come anywhere near this hotel again and the manager Steven is an a palling example of hotel courtesy along with his staff at the desk.
翻譯