Protea Hotel Klerksdorp

Not the best, good location

Protea Hotel Klerksdorp (Barend Street) - horrific experience. Made prior arrangements to check in at 10pm.Reception was jam packed with late arrivals, only one very rude gentleman assisting with check in. It took us another hour to check in. The gentlemen attending to the check in used foul language and everything at reception was "disfunctional" and it was chaos. Although we have booked and paid in advance, he refuses to assist us if we don't pay again, because apparently the confirmation does not reflect on his side. We paid (again) just to get to the room at 11h45 pm. The next morning the same guy phoned us 6am and requested us how we intend paying for the accommodation (What!!). The room was filthy and definitely not a non-smoking room. The floors were so dirty (rather kept our socks on). Reception was dirty and the manager on duty indicated that she is going to her real job in the kitchen and cannot assist anyone (I gather she was the kitchen manager and not a general manager). The door handles in the shower were missing. I cannot believe the person who did the grading for the tourism board gave this place more than one star - shame on them. This is also definitely not a safe area to arrive late night.

The reception, the room and restaurant were all excellent. This is a good one for a short stay like the one we had. Staff were never overbearing, but knew about our every need. The gardens are well kept and is good for a late afternoon relaxing walk. Their security made us feel safe and relaxed. Safe, covered parking is part of the deal. Location is close to other facilities and the main route through Klerksdorp.

The building could do with a face lift and dinner was so bad but the breakfast was at least a bit better. The occupants above me made so much noise that I slept late but also had to wake up early because they continued with the noise when they woke up. The wifi was not stable