Two safes in the room, neither worked. That should have been my first clue... I made the mistake of thinking my valuables would be ok while we went for a quick meal after arrival. Returned to fine that someone had taken what they wanted. Other than that, it's a nice place.
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susan190490
2024 年 9 月 6 日
El servicio muy bueno! La gente muy amable!!! La comida muy rica! Lo que considero importante es estar más atentos con el gimnasio y limpiarlo más. Pero por lo demás, disfruté mucho mi estadía, los masajes fueron riquísimos! Kisumo es muy bonito! Volveré para conocer más
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Mili S
2024 年 4 月 2 日
We visited the rooftop restaurant with a couple of friends and ordered some pizzas. All 3 pizzas had mould on it and the staff/manager was not agreeing to accept the mistake and initially told us it was “oregano” which made no sense as that’s not how oregano looks. We were quite disappointed with the denial when clearly it looked like mould. Would not visit again
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訪客用戶
2023 年 1 月 31 日
Horrible by the pool service. Forcing us to eat ice cold main course lunch. Nan came promptly. Chapati took 30 minutes that too after us standing midway through the lunch to push for it. Horrible No recommendation to any one. No person in charge present to see that no waiters were even near for us to inform
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訪客用戶
2023 年 1 月 14 日
Aqua pool restaurant has the worst service ever. The waiters are slow and unprofessional. We sat there for more than 10minutes as the waiters looked at us. And the place was not busy so no excuse for that. They should employ professionals who are well trained on customer service. So disappointed after all that hype 😏
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訪客用戶
2023 年 1 月 12 日
The service at Acacia has gone down to the extent where an Indian chef can slap a waiter and nothing is done. The Manager Mr Shan is so racist that he keeps off native Kenyans and only deals with Indians. The food is terrible staff are demoralised , the food is recycled and when you complain nothing is done. The rooms have bedbags and cockroaches are everywhere.
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訪客用戶
2025 年 4 月 23 日
Everything ok save for the unnecessary vehicle bonnet checks Its ok to check the vehicle boot, inside, but dpnt agree with everytime openning my car bonnet for unnecessary checks Management should stop this. Its very unnecessary and uncalled for,