高爾夫飯店

Stayed here Monday 25th September in room 3. Had an evening meal that was good & service by Amy was great. However went downhill rapidly after this. DO NOT STAY HERE - BEDBUGS! Woke in the morning to find spots of blood on the sheets that weren't there night before. Friend's bed also had spots of blood on the sheets. Lifted the pillows & saw the bedbugs. Caught one full of blood that popped when I tried to pick it up - fresh blood on my fingers. Caught another one alive & put it in a mug to take down to reception. In a rush as needed to be out to play golf & breakfast had been severely delayed. (Had to wait around 40 minutes once ordered breakfast & then wrong order delivered. Waited another 10 minutes & food was lukewarm.) No manager was in the hotel when I asked. I said I was about to settle my bill but was unhappy paying after this experience but reception agreed that no payment was required. Presented them with the bedbug I'd caught. Left my contact details & asked for a manger to contact me. Told not back in till Thursday. No contact on Thursday so I phoned them. Receptionist told me that there would be a refund to my friend of £32.50 when the room had cost us £65 each ( he had checked out earlier before I found the bedbugs so had paid his bill). When asked why the manager had not phoned was told the receptionist was asked to call with this message. Asked to speak with him. Manager is Ken Robison. He answered the call with "Yes". Asked if he knew the problems with the bedbugs. Again "Yes". Asked if he was going to apologise. Just ignored me. He said that "the room was thoroughly cleaned & no bedbugs present & that it is the guests that bring them in". I assured him his implication was completely unfounded & that I did not bring them into the hotel. I couldn't believe he was so dismissive. Then he said "how do you know you were bitten?". Unbelievable! Told him the fresh blood on the pillows & sheets in the morning & the fresh red blood when the bedbug popped. I tried to explain the refund that the receptionists had said no charge - this had included an evening meal but when they didn't charge me I assumed this was compensation for the bedbugs. Manager told me that I need to pay the other £32.50 to to my friend. Told him unacceptable but he wouldn't let me speak, shouted over me every time I tried to say anything & then put the phone down on me. Completely unprofessional. Sent him an email the next day asking for this to be resolved by end of day. No reply. No refund has been made to my friend & no apology has been made. Disgraceful! If playing golf at the fabulous local course I wouldn't recommend here.

Mixed BUSINESS with FAMILY visit. The rooms are clean and nicely presented. However..... On arrival, my husband and I were allocated Room 11 but needed to be moved to Room 1 on the first morning as a result of issues existing in Room 11. These being: ..curtains not secured properly on the curtain track, resulting in sections falling away from the track ..the hot water available at the washbasin was not available for the shower over the bathwe were unable to have a shower as the mechanism to transfer water from the bath ..taps to the shower head did not work and came off in our hands ..the temperature of the water for the bath was TEPID - even though the temperature from the washbasin taps was very hot ..the television simply did not work ..the wi-fi signal worked but only intermittently  At breakfast, we raised the issues with the Receptionist who, as well as serving breakfast, handled our complaint really well and offered us the opportunity to move into Room 1. No staff member was offered to help us with our relocation. Issues continued with Room 1. ..there was absolutely NO wi-fi ..the serious complete lack of wi-fi in the room impacted negatively on our ability to work. We even tried to access the wi-fi down in the "seating" area of the main dining room / bar to no avail ..the television simply did not work, not a big issue but the description of the rooms on the website, states that all rooms have "Digital televisions with freeview". They may have them in situ, but they do not work - certainly not in Rooms 1 and 11. We travel extensively for our work and rely on hotels having fully functioning wi-fi. Even Premier Inn's basic free wi-fi, functions in every one of their hotels.  At no time during our 3 night stay, did we see or have the opportunity to discuss the issues with a Senior Manager. The Receptionist went out of her way to find us another room. It is certainly not her fault that the issues continued. Our experience does not fulfill our expectations or experiences of other 4* hotels. The breakfast served on the first morning was adequate but not the quality we would expect in a 4* rated hotel. We decided not to have breakfast at the hotel for the 2nd and 3rd mornings because of this.

Arrived unpacked only to find room wouldn't lock so moved to another room next door. This room (No. 2) was a lot smaller. Beds and pillows not comfortable. Furniture looked old and decor needed looking at even though new bathrooms looked like they had been replaced no hot water, toilet wouldn't flush. I could go on. Staff were really nice even though they had a lot to deal with. I would not recommend staying here for the price charged I would expect much better decor. I believe hotel has changed hands now so here's hoping for improvement.

Booked front facing room for two nights B&B for anniversary, fairly last minute as good weather forecast! Comfortable bedroom with exceptionally large, beautiful bath/shower room. Very clean. Ended up eating evening meal in hotel both nights, food good standard and reasonably priced. Very nice stay, thank you to very helpful staff. Would definitely recommend for short stay.

The Golf Hotel provided a welcoming stop during our journey. The staff was friendly and accommodating, making our brief stay pleasant. While the hotel may show signs of wear and tear, it managed to offer a comfortable environment. The breakfast, while not extravagant, was perfectly satisfactory, giving us a decent start to the day. A standout feature was their offer of safe overnight storage for our bikes, which added a layer of security and convenience to our visit. The central location of the hotel is undoubtedly a plus, making it convenient for travelers passing through the area. In summary, the Golf Hotel may have its imperfections, but it compensates with its friendly staff, comfort, and practicality for travelers, particularly those on two wheels.

Lovely staff as always. As we have stayed many times before we asked for a front view room as we were there for 4 nights. Got room no. 1. Nice room, front and side view but no wi fi. Spoke to the manager the next morning and he said he knew, the previous people had mentioned it! He said there was nothing he could do as there was nothing free until later in our stay. So we tried the TV - all we could get was radio 2, 4 and Cumbria- nothing else! I said to reception that they couldn't charge full price and not deliver a full service but she said there was nothing she could do and the manager had gone on leave. I know it's an old hotel but as the manager knew there was a problem he should have adjusted the price accordingly.