金沙薩Le Premier Shopping Mall附近住宿

This is a good hotel. The rooms are well-appointed, the food in the restaurant is excellent, the breakfasts are fantastic, and the staff are very friendly. The restaurant prices are high, but not unexpectedly high. The restaurant menu is limited, so if you are here for a prolonged time, you will get bored pretty soon. But the food is excellent. I am a seasoned traveller, with 33 African countries visited so far, countless hundreds of hotels ranging from 15USD to over 500USD. I've stayed in places with absolute luxury, and places with no water, shared toilets, and no AC, so I have learned to accept and overcome a lot. I have a lot of patience and I don't complain easily. However, the Novotel in Kinshasa warrants some criticism from me. The service in the hotel is way below the standard I expect from a hotel like this. It's not that the staff are unhelpful, because they are, it's just that everything here is so imprecise and inconsistent. One day you get two bottles of water in your room, the next day one, and the next day none. You get two towels one day, and none the next. One day there's one towel, and no toilet paper. The upstairs bar staff are terrible. You can wait 20 minutes for someone to ask what you'd like to order, and then it takes 20 minutes for a simple beer to arrive. They don't pay attention to you at all, and will often walk straight past you to serve someone else. A simple snack took aver an hour an a half one evening, and the place was not even full. I like to sit outside on the patio in the restaurant. Sometimes you get serviettes, sometimes you don't. There's ALWAYS a shortage of ashtrays. Table clearing is extremely slow. Sometimes tables are left uncleared for well over an hour after the table has been vacated. The coffee machines in the breakfast area are ALWAYS malfunctioning and no one seems to care. Every morning there is a struggle to get a cup of coffee without having to call a staff member to fix the machine. The bar prices for spirits are confusing. The only price on the menu is per bottle. I tried to get a straight answer of the price of a simple vodka and coke, and ended up paying USD60 for Beluga Vodka. Who on earth mixes premium vodka with coke? If there was a price list per shot, that would make much more sense. Then I found out that the hotel doesn't give the tips to the staff. If you sign for a meal, and add a tip, the hotel keeps that and the waiter sees none of it. I'm not surprised the waiters have no motivation to give better service. After I discovered this, I started tipping in cash, and oh boy, did the service improve! Anyway, as I said it is a good hotel, but there's certainly room for improvement which could easily be achieved with a minimal effort on the part of management.

設施不錯,但是沒有好的歡迎團隊...入口處的服務請改進一下。

Avoir bonjour

Parfait. Un des meilleurs hôtel de Kinshasa.. Tout y est. La nourriture est correct même si le service laisse à désirer. Les chambres sont spacieuse et le personnel de la réception accomodant. Profitez de la piscine toujours nickel.

酒店不大，但很精緻，不在核心位置，但性價比很高，房費衹需要同檔次房間的一半，重要的是，中晚餐能提供正宗的中餐，非常滿足我的胃，酒店頂樓有花園，居然還有太湖石和假山，據説將開設鐵板燒等特式餐飲，期待下次到金沙薩出差可以品嚐。

第一次入住，感受糟透了。在線預定了商務房和套房並支付，下午3點多鐘去，竟然說還沒有騰出房間。在前台等了一個半小時，才騰出幾間房，房型還不一致，就這情況，前台還說要補75美元。趕深夜的飛機，21點我們就離開了。