金賽爾SPA 飯店(Kinsale Hotel & Spa)

We booked two rooms and had a terrible experience. First, we had booked a sea view room. When we checked in they gave us the room, but it was not a sea view and they said they had no other sea view rooms available. The rooms were incredibly hot as were the halls. It was max of 65 outside...if they had just opened the windows, the rooms would have been more comfortable. The rooms were not well maintained. They looked dirty and old. One elevator did not work and there were stains on the carpets. The breakfast was terrible...inedible. Find another property in the beautiful town of Kinsale.

The hotel is a little dated and I wouldn’t consider it to be 4 star anymore. Lacking the small touches such as water in the room, bathrobes etc. The pool area is nice but changing rooms need refurbishing. We ate at the restaurant and the food was really good but the staff were all over the place. The desert menu was interesting with a few alternative options and I asked the waitress could they recommend anything and she bluntly said no! We had a bad experience with trying to pay the food bill, we were given a slip of paper to fill out which we did and included a gratuity, signed with our room details. Later that evening while relaxing in the room we got a call to come to reception as they had forgotten to take an imprint of my card at check in and so they couldn’t charge my dinner bill. I went to reception and offered to pay then and they said no that the imprint would be sufficient etc At 11.30pm that night we were asleep when we heard loud banging on the door and it was a different person from the restaurant with a new bill demanding payment. They woke my 6 year old and it was not a nice experience. There seems to be a complete lack of communication between staff. We checked out the next day and realised my son had left his charger behind so I called a couple of days later and they said they would check and ring me back. I rang again 3 days later and they said they were still checking and to stop calling as they would let me know when they have the time to check! I give up

Overall a really great place. Staff really friendly and the food excellent. Rooms very comfortable and I had a fabulous night sleep. Not sure I’d pay the extra for a “sea view” room again- it was a pleasant view, yes there was some water - BUT at best a small inlet / bay - not the sea.

What a wonderful surprise nestled in the hills outside of Kinsale. Beautiful property with a great bar and amazing staff. Rooms are well appointed and the view rooms facing the water are worth the little extra $$.

Lovely spacious room with an outstanding view. The bed was big and very comfortable. The only negative point was a mouldy shower that required attention and the absence of a toilet brush that is common in many hotels and I don’t understand. Overall the room was still great, clean and well looked after. We appreciated the complimentary water every night. We also loved the restaurant area: good food and great ambient. The swimming pool area was very nice and the location of the hotel phenomenal. A morning walk outside the hotel highly recommended.

Staff were very helpful, polite and couteous. Spa was great, need to book in advance though and pool facilities were great.

Lovely location with beautiful views and gardens. Went to a wedding the food at the wedding was good. The only thing that let it down was the breakfast, which was well below standard, I stay again but next time will use room only a rate