智選假日套房飯店金斯維爾(Holiday Inn Express & Suites Kingsville)

Very nice staff who were unable to correct things. We arrived and we given a nice clean room with no TV. The clerk came to our room but could not do anything. She offered another room and checked to make sure there was a working TV. We moved and found the TV working but the room smelled of mildew/musty and the air would only run for a few minutes then the fan ran constantly but the room never got below 78 and the humidity and smell never changed. I asked for a room with a bathtub, and had been told they are standard at that hotel. However, the tub was dirty so i could not use it. Despite poor sleep the breakfast was nice. We called the hotel company and ********** with no resolve.

The room was obviously smoked in. I am asthmatic so it was a difficult night. When I called the front desk earlier, there was nothing she could do. We had to call for sheets and pillows for pullout couch. Blanket wasn’t available. Front desk was pleasant, but her hands were tied. Couldn’t even offer discount or reimbursement.

This is my second time staying at this property. My first experience was better than this go. This time we had a 2 bed suite for myself, my husband and 4 children. The room was clean, however the stopper in the tub was broken, not a deal breaker though. The toilet seemed to have some type of leak, as it would randomly fill. The shampoo dispenser did not work the first night. That was fixed by night 2. My biggest complaint was that we had 2 towels for 6 people. We finally received more towels at 11:00pm our second night. We asked multiple times, and there were none, there was no one to launder them etc. There was also a fold out sofa. There were sheets, but they had run out of blankets. Luckily, one child brought their own blanket, which big brother commandeered. Overall the stay was ok. My husband and children ate breakfast, there were no complaints there. We will be staying again, although I hope they have more towels next time.

The front desk clerk was able to give us late check out which really helped because my daughter and son in law were at the college helping to move in my other grandson and I stayed with the others and enjoyed a little later wake up call. Thanks!

I paid for a suite for 2 nights and received a regular 2 queen bed. They took my number but I never heard anything back. As for refund didn’t get that either….

Todo perfecto

The person who checked us in was amazing. He came up to drop extra pillows and blankets at our door and helped us get on the WiFi.

Traffic nearby is pretty loud. No other complaints. The staff is wonderful!

Repairs done and saw painted over the problems, rust and chipped bathtub porcelain