亨伯洛夫茨公寓飯店

我們住在 Humber Loft Apartments 的 8 號公寓。位置很完美，但不幸的是，這是我們住一晚的唯一優點。 至少可以說，公寓的條件低於標準。公寓內部和走廊/樓梯區域的所有牆壁都不同程度地磨損或染色。磨損是可以預料的，但不會達到這種程度。解決這個問題並讓公寓看起來更有吸引力並不需要太多。這讓人感覺很破舊，並表明缺乏照顧。 沙發非常不舒服，堅如磐石，不適合放鬆和看電視。電視位於地板水平，他們說這是在他們的照片上顯示的，但位置令人困惑。我們從未見過這樣的事情。客廳和廚房區域具有學生宿舍的所有特徵，而且非常簡單。提供的椅子被弄髒並覆蓋著麵包屑。我們提供了毛巾，其中一條被弄髒了。床很大，但不舒服，每個人都有一個凹凸不平的被套和一個枕頭。 浴室雖小但足夠了，儘管我們遇到了廁所沖水不正常的嚴重問題。我們在晚上出去之前註意到了這一點，因此情況不利於我們升級這個問題，因為我們有計劃。晚上回來的時候，廁所還沒有​​空。嘗試沖洗導致內容物上升到碗的頂部，並且在出發時無法完全清除。我們不會嘗試自己解決這個問題或清潔廁所（在這種情況下不可能），正如業主後來建議我們應該做的那樣。 我們更大的問題是在退房後開始的，我們透過業主發送的內部電子郵件留下了回饋。 我們被指控對公寓缺乏尊重，因為我們“離開了廁所”，因為它無法正常沖水，而且天知道我們早上嘗試了多少次清理它。 我們被指控打破了一個碗，他們發送的證據顯示碗有缺口。然而，我們在一晚住宿期間沒有使用餐具或陶器。我們不需要使用任何東西，因為我們已經計劃在城裡購買食物和飲料。這項指控是不合常理的，要么在我們入住之前沒有被接受，要么涉及犯規行為。 我們被告知，讓有安全鎖的窗戶打開幾公分是違反條款和條件的。儘管當我們到達公寓時，同樣的窗戶是開著的，而且早上房間裡很熱。因此，我們想讓空氣進來，並以我們進入公寓的方式離開公寓。我們還被指控在離開時沒有關燈，這是另一項不真實的指控，也是完全不必要的，因為早上的自然光照亮了房間。 儘管試圖透過電子郵件進行討論並提供回饋，但代表 Humber Loft Apartments 的收件人態度粗暴且缺乏任何意見

One of the worst customer service experiences ever. Although the apartment was lovely, the app that lets you open the front door as well as apartment door kept crashing. At one point there was a group of people stuck outside the building at 9pm, in the rain, not able to get in. When we called customer services, they were no help at all. This happened 3 times during my stay and they have accused me of making fake allegations that it was not the case. They are not returning our holding deposit either and are refusing to respond.

Booked a overnight stay here, location was great, short walk to bars, shops ect, apartment was lovely and clean, sheets and towels fresh and clean, everything we needed for our stay was provided, Anna (sorry if I spelt it wrong! ) was on hand to answer our questions, and direct us to where we wanted to go, 4 of us shared a apartment and there was plenty of room, we are planning another weekend here when the weather warms up so we can explore more of Hull. Thank you

Amazing place worth the money car park underneath clean tidy big beds honestly we had the best stay ever can’t wait to book again staff where amazing to messaged back straight away and was so very nice when I spoke on the phone

Strongly recommend nobody stays here. I stayed here with my partner in May and a few days later was told they are keeping my £100 deposit. They made up that I smoked in the room and took some pictures of old cigarettes outside the window so they could keep the deposit and make extra money for themselves. I have never smoked in my life and never will. Please do not stay here or they will take your money.

Bad: The towels provided were pretty small. Quite a few marks and scuffs around on walls and furniture. Unclear where to collect door card from, went from the car park to the room, back down to 'reception' and back to the room. Quite a few messages back and forth before check in and forms to complete. No information about when you can enter and leave the car park. Had a few problems with the website and entering information and making payments. Was just an added stress when attending for a funeral unfortunately. Would have been nice to have some fresh milk and more coffee. (But then again I do have a 2 month old!) Didn't have access to use the online key card until 3pm unfortunately, so had to get the cards. Coasters would be great, as the coffee table is glass and I was worried about putting down mugs and glasses. The room was lovely and a great size. Lovely little touches made it a comfortable stay. Large mirrors, plenty or storage, dining table and kitchen. Very large and comfortable bed. Blackout curtains were amazing! Lovely to have netflix etc on the TV. Easy to order deliveroo too!