Rok Hotel Kingston, Tapestry Collection by Hilton

Terrible service from front desk receptionist who worked there told me that all my bookings were confirmed and cancelled started to beat down the boor next morning with staff and a number of calls….same situation happened twice in one week. Staff treated and looked down at my partner like he was some sort of scammer!! Awful service and experience from the rooftop bar I was left nearly one hour and 45 min to have a drink served and had to cancel as it took forever and still didn’t arrive!!! So many beautiful places in Kingston to stay this was a waste of money and a terrible experience

Tracy at the front desk is amazing. Customer service that leaves such a positive feeling. She’s actually exceptional. I will always stay at that Hilton and many more once I can receive her type of service. My husband and I were quite impressed with her professionalism, kindness and commitment to ensuring we were comfortable. She’s amazing and deserves a promotion.

O top personnel accueillant

Hotel was absolutely amazing, the staff where so friendly and helpful and very professional.. my brother missed place two fifty pound notes that went under the bed.. we only knew this because our room attendant found it whilst cleaning our room… she left the money on the bed with a note..big respect and one love to Monique our room attendant🇯🇲…Also the food and service was above and beyond, big shout out to Rok hotel I look forward to coming back..

Nice and clean room. Breakfast is good, but nothing special. Just small buffet. Hotel surrounding is not nice, but in Kingston is hard to find nice area...

Amazing hotel, with a great location. Front desk staff are super friendly and knowledgable. Loved it so much i extended by stay by 2 days.

I was very pleased with the service, the cleanliness of the room and most of all the location. Every single worker was helpful and friendly. I appreciated how welcoming they to my daughter and her friend, especially because it was her first time in Jamaica and she was celebrating her 35th birthday. Team, thank you so much for your hospitality. I look forward to staying there again.