費城福吉谷/普魯士王購物中心萬豪SpringHill飯店

The room is comfortable with big windows. I’ve had a good experience staying in here.

It was clean, good service and a good place.

The first impression was great, but then our toilet clogged the first night and we were told to use the public bathroom as there was no one on site to fix it till morning. The toilet never got fixed and even the public toilets were clogged. The shower pressure was minimal, and the water temperature was lukewarm at best. We did not stay the second night as we had planned.

Having stayed at so many hotels, I have never experienced such unprofessional service. My child was injured during a competition and couldn’t continue with the third day, so after finishing on the second day, we asked the front desk if we could check out a day early. The staff member, Gloryelle, said since we booked through *******, there was nothing she could do. So I contacted *******, and they said it should be possible—they just needed to call the hotel to process the early checkout. A few minutes later, the ******* representative told me, unfortunately, this hotel has a very strict no-refund policy. I tried again with Gloryelle, but she said she couldn’t make the decision and that she would get scolded by the manager. I asked if I could speak to the manager directly, but she said no, that she hadn’t been able to reach the manager for over a week and that the manager was currently unavailable. At that point, I realized continuing to press would only waste my energy. As a business owner myself, hearing those two lines from her made it clear—either this employee has received no professional training, or this hotel trains its staff to avoid problems rather than solve them. If that’s the case, this will definitely be a hotel I will not choose again for our annual May competition trips.

I really liked this place. Very clean. Although I didn’t get room service at all and had to get whatever extra things in the front desk- like towels & extra pillows and blanket, everyone was still very courteous and the place was quiet and clean! Really clean. I love that they had breakfast which made the mornings less stressful for a family of six. I was able to check in early too. No hassle factor. I would definitely recommend to friends and family and also would return myself!

Great!!! This is our 2nd time staying at this hotel, different location and it did not disappoint. We had a great time. Rooms were comfortable and clean. The breakfast everyday was fresh and good. Definitely would choose this hotel again.