Compass13235173113
2024 年 7 月 29 日
我們三個家庭訂了三個房間,但酒店在我們不知情的情況下做出了決定,給了我們一個大房間和一個小房間,説大房間可以容納四個人。我們三點鐘到達酒店得知此事,我們堅決不同意。酒店拒絕為我們辦理入住手續,一直把房間讓給其他遊客。仗着旺季周圍沒有一個酒店有空房,我們被迫在六點後辦理入住手續。期間在大廳裏等了三個多小時,沒有一個人來處理。另外,房間很差。我們花了600美元,得到了這麼糟糕的一個房間,像是臨時搭建的房子,前台還忽悠我們説這是最大最好的房子。Our three families booked three rooms, but the hotel made a decision without our knowledge and gave us a large room and a small room, saying that the large room could accommodate four people. We arrived at the hotel at three o'clock to learn about this matter, but we strongly disagree. The hotel refused to check in for us and kept giving the room to other tourists. Due to the peak season, there were no available hotels around us, so we were forced to check in after 6 o'clock. I waited in the hall for over three hours during this period, but no one came to handle it. Also, the room is very poor. We spent $600 to get such a terrible room, like a makeshift house, and the front desk even fooled us by saying it was the big best house