Holiday Inn Express 歐塞奇比奇(Holiday Inn Express Osage Bch - Lake of the Ozarks)

Staff was friendly upon check-in, comfy beds, great shower. Area was quiet so no loud noises waking you up early in the morning. Breakfast was nice with a variety of options, pancakes, toast, sausage, and yogurt just to name a few. Hotel is conveniently located near restaurants and shopping. Would stay again while traveling through the Ozarks.

Clean hotel, however the elevator isn’t available for the next two weeks. Also, the TV in our room wouldn’t turn on. We thought it could be the remote batteries. Asked the front desk for new batteries and they said they don’t have any. They also couldn’t send anyone to the room to look at the TV, or switch us rooms since they were booked. No concessions were made.

This was an anniversary/birthday weekend. We were in bed and a man with a key to the room walked in. I called the front desk and the clerk said she would call me back. She never did. I had to get new keys for the room. The hotel did nothing to compensate us for their error.

The service was outstanding Miss Carla at the front desk, gave us all the information we needed, and did not have to ask gave us options for restaurants in the area. Just really, really happy with this.

Comfortable, clean, safe. Elevators were down for repairs but fortunately stairs weren’t a problem for us as might be with an older guest. My only real complaint was that there weren’t bedside tables on the outer sides of the bed which was quite inconvenient! Nowhere to put drinks, glasses, book, etc when relaxing in bed. But overall a good stay and would stay there again.

They didn’t clean our room once in 3 night stay. Every time we went to grab some breakfast everything was gone and it was well before 9:30. No place to go sit outside, shady happenings in parking lot and no place to really go walk to for dinner etc. around it.

Stains on bed covers (we had to switch our bed spread with a new one from the housekeeping cart), poorly maintained pool area (there was a mountain of dirty towels when we swam), poorly stocked breakfast supplies (there wasn't any fruit or cinnamon rolls available during our entire stay).