"位置好,公交車和火車站中間(火車站更近)位置好,位置好!早餐的煎蛋很好吃"

"在孟加拉達卡大區外應該算是比較好的，酒店比較老，前幾年重新裝修過。房間不大，還算乾淨。一樓的餐廳，和快餐廳還不錯，食物都很好。酒店的前台服務一般，電話喊了個三蹦子，我下來了來開始安排。總體滿意！"

"我沒有住在這家酒店,但酒店當局聲稱全額賬單。"

"我們已經訂好房間了 我們的朋友和我沒有房間我們有兩個大牀房 裝備齊全 還有水 茶和咖啡大浴室有個獨立的大浴室 甚至有水按摩浴 還有各種化妝品我們吃了兩次早餐 大家都很高興在樓層和餐館的服務非常好,非常快,非常乾淨,所以我們兩晚都休息得很舒服"

"不幸的是,我的經歷令人失望。浴巾舊舊不堪,空調無法正常運行,餐廳清潔度低於標準。作爲3-star酒店,期望維護更好,整體服務質量更好,希望管理層解決這些問題,提高賓客體驗。"

"The infrastructure and facilities of this hotel are good, but the main problem is staff training, professionalism, and consistency of service. At check-in, I clearly requested a quiet room. The receptionist confidently told me that the room assigned to me was very quiet and that I would not hear street noise. However, the room was facing the main street and was noisy. When I went back to the front desk, they changed my room to a quieter one. I appreciated the change, but I was surprised that the first room had been described so confidently as quiet. Either the staff did not know the room well, or they gave misleading information. Neither is professional. There was also a problem with the room door. My key card was not working properly, so I went to the front desk for help. The staff member behaved dismissively, almost as if I did not know how to open a hotel door. He came upstairs with a smirking attitude. In the end, it seemed there was indeed some issue with the door or handle. A professional response would have been to check the door politely instead of making the guest feel foolish. Cleanliness was another issue. On the first morning, I woke up sneezing badly. Although the room looked clean on the surface, I later found a large amount of dust under and behind the furniture, including around the refrigerator and drawers. These areas clearly had not been cleaned properly for some time. After I complained, it took around 45 minutes for someone to come and clean it, even though it was during the daytime. The coffee lounge service was also disappointing. On my first evening, around 7:30 or 8:00 p.m., I went there for a cappuccino, but no staff member was present. I waited for about 7–10 minutes before someone from reception came and asked what I wanted. After I ordered coffee, he disappeared, and another person came later. Eventually, I was told that the coffee staff member had gone to the washroom. By the time the person responsible for making coffee finally appeared, about 25 minutes had passed. This was not early morning or late night; it was normal evening service time. I left without having coffee. Breakfast service also showed a lack of basic hospitality training. For three consecutive mornings, the person making omelettes barely communicated with guests. He did not make eye contact, greet guests, or ask what kind of omelette they wanted. Guests had to place their order while he remained almost completely silent. He may be a nice person, but in the service industry, basic politeness and professionalism matter. Overall, this hotel has good facilities, but the guest experience falls short because of poor staff training, uneven service, slow response, and unprofessional behavior. Management should focus not only on the building and amenities, but also on how guests are treated."

""I accidentally made a booking and cancelled it within just 10 minutes, but I still haven't received my refund. This is extremely disappointing and poor service.""