基斯通河流村度假飯店

The refrigerator made loud noise all night long and since it was a studio the bed was right next to the refrigerator. The fireplace didn’t work, the toilet ran after each flushing even after you giggled the handle. We called to ask to an extra hour for check out since we didn’t sufficient sleep due to the refrigerator. Most places their check out times are either 11 or noon nope this place is 10 am and even after the complaints all the staff tells me is we can offer you a 11 am check out with no charge. I am very displeased and want my money back!!! Oh and the bed wasn’t even a real bed it pulled out of a cabinet that wasn’t what we were expecting it was extremely uncomfortable.

River Run Village is an amazing location. We stayed at the SilverMill Condos. The condo itself got the job done. Plenty of space for two adults and two children. It was very clean and well kept. Some things were a bit outdated in our particular condo. The mattress was definitely old and uncomfortable. The stovetop took a while to heat up food. One of the four burners didn’t work. The hair dryer in the bathroom didn’t work. But, overall, it was a comfortable space to eat, sleep, and relax. I would definitely stay in River Run Village again.

The condo was nice ... noise from above, but that's to be expected I'd say. Location very convenient and property management was friendly. One of the two hot tubs in the building wasn't hot and the other one packed, so we made it into the building next door to access their hot tubs which were very nice - much better view, too.

Worst customer service. Check in was supposed to be at 4, but wasn’t ready. I tried asking for a discount or late check in for the inconvenience, but all they offered was a bottle of wine. Had to drive back to reception which is at a different location to get keys for a different lodge location. Tried to cancel through both ******* and their customer service, but neither would refund us. Just got into the room at 6P. Called our credit card company and they said we could dispute the charges, which we will be doing. ******* was horrible, and we will never book through you again and advise others to do the same. When I asked your customer service about their liability for check-in, they said they had none.

It was convenient to the ski lift, restaurants and shopping. The room itself was dirty, the sheets were stained, left over bacon in the kitchen, and some outlets didn’t work.

Loved the convinence of the property but, upon arriving to my room found lights in the kitchen to be inoperative. Multiple blinds broken and cracked and not well working at all. Booked this room for 2 and recived 2 body towels and 2 hand towels, when i asked for extra towels i was advised i would have to pay for any additional towels. Then we proceded with our stay and every time we went to the hot tub there were no towels and looked like someone had came to pick up dirty towels and left the bags there thr bags were there for all 4 nights of my stay as well as no towels were stocked. It was listed there wasa bbq grill and we then gound out this was not true. I feel this place was very over priced to not have things like lights and blinds working as well as having to pay for additional towels when we are staying for multiple nights. The convinece was the only good thing