蓋特威山旅館-基斯通度假集團(Gateway Mountain Lodge by Keystone Resort)

Avoid this hotel!! We could not access the property upon arrival!! There was no front desk onsite, and the phone numbers provided to get a key did not work. They provided an offsite address which we drove to after showing up to the property and seeing there was no front desk. Once we arrived to the secondary address provided to get a key, nobody was working and we couldn’t get ahold of anyone to get a key. We had to book a hotel last minute so we didn’t have to sleep in the car. Should out to Andy from the Hyatt for being so helpful!! ******* and the resort will not refund us. Apparently YOU have to call the hotel 48 hours ahead of time to make arrangements to get a key, and check in is only from 4-7. What a terrible business model!!!

The pullout sofa was the worst ever in unit 5004. My son had wires poking at him all night. Not much sleep. Heat was great. Coffee maker didn’t work in the morning. Maintenance was the only one open to answer the phone and they sent out a worker with a new coffee maker, thankfully!! Great location. There is NO game room which was advertised on *******, which was a big disappointment for my son and I. The hot tub was so crowded we never were able to use it for our one night stay. Won’t come back, unfortunately.

Property very rundown. Beds not comfortable the only air that worked was hot air. Staff was very welcoming

Location is good. Elevator broke - no apologies from owner or property manager. Had to bring all bags down multiple levels to garage. Very dated units (5042). Garage ceiling so low that it damaged our ski racks. Code to pool didn't work and had to call property management company. Only 1 roll of Papertowels in unit and limited toilet paper. Will stay somewhere else in future.

Great location. Everything in building (grocery, restaurant, coffee shop) or very close. Pool and hot tub were nice but way too much chlorine (eyes burn and suite bleached)

The unit we stayed at in the "Gateway" building was great. Spacious and comfortable. Parking was difficult with ATV trailers. Front desk was not helpful in the situation.

Nice and great location. Covered parking was awesome! Room was well appointed, but the TV away the size of a personal computer monitor. It would have been good to have info on the Keystone shuttles that apparently pickup (Orange Route) right in front of the lodge. We drove to the parking lots and then walked to the lifts. Also, more info on how to make use of the ski lockers would have been helpful vs. lugging skis and boots around. It was really nice to have a small grocer right downstairs, as well as a couple of restaurants. Overall, a learning experience, but I’d stay here again.

It was great!