Casa Marina Key West, Curio Collection by Hilton

It was a beautiful hotel, renovated, the staff was friendly, the views where amazing, amenities were really nice, beds comfortable, the shower was probably one of my favorite things in the room. 10 min walk to Duval Street. We will definitely return and bring our families.

We booked three rooms. One room was not cleaned, and the other room's door was not even closed after room cleaning. We came back in the night and found the door was open. We were scared and reported to the hotel immediately. No any feedback from the hotel till we left! We will not choose to stay at this hotel in the future.

The property was pretty. Bathrooms were new. The elevators looked like they had never been cleaned inside. Food was very basic. I had to call multiple times to get things such as towels and multiple for a maintenance issue. Doormen are very helpful. So many fans on in the lobby in December made it unbearable to sit there.

Beautiful room & location. The lobby bar was fantastic! The pool service was wonderful! Very friendly staff. Awesome walking around town- lots to see and do. We rented a boomerang for a day and that was amazing!! The down side was dealing with lots of construction every day of the week. A wedding took over the resort for two days. The following day they took away all the beach chairs to set up for a beach function so everyone crammed into the pool area.

Palmetto bugs in room. Flooded bathroom from leaky ceiling in one room, TV didn’t work in one room. Buffet was $43 . Ate in restaurant that had too few waiters/cooks. Took an hour. Didn’t get refunds. Would definitely say don’t go there!

Construction going on at the property that the web site or reservations did not disclose! Some amenities advertised were not delivered! For example no beverage service to the beach! We were told our room Would have a partial view of ocean but all we saw was roof tops ! Food in restaurant was good but very limited menu! Property very over priced for what was delivered! Loved Key West and will be back but not to Casa Marina !

Their construction is ongoing — don’t be fooled. They previously had concierge svc on the beach- barely around this week. Snooty, rude “Robin” manager guy was dishonest, rude, abrasive and arrogant. He has zero customer service skills. Libby is freezing. Our hallway carpet was never vacuumed - filthy, no body wash all week, $40 for parking. Seriously? Drinks were overpriced and didn’t taste good. Better resort years ago.

The property is very poorly run. Slow, unresponsive staff. Rooms were not made until we called the front desk and very dirty on arrival (four someone’s deodorant in it). We would not recommend it.