邁阿密比斯坎灣麗思卡爾頓飯店

總的來說，我喜歡這家飯店，房間很乾淨，有你需要的一切。海灘不錯，面積不大，但整潔。缺點是清潔飯店和房間的工作人員。從早上 8 點起，走廊就開始持續不斷地大聲交流和笑聲，它會吵醒您，讓您無法入睡和休息。儘管有請勿打擾的銘文，我們的房間還是來了兩次，沒有敲門。因此，飯店的整體印像被完全沒有受過教育、吵鬧的清潔人員破壞了。未來我可能不會停下來。

O Ritz Carlton Key Biscayne está fazendo uma Série de lançamentos de cobranças indevidas no cartão de crédito do meu marido desde o dia do check in. Eu informei eles desde que identificamos, ontem avisei. Hoje durante o checkout informei novamente. E continuam fazendo lançamentos. O valor já soma cerca de R$150mil de lançamentos indevidos.

this is the second time we’ve stayed at this property. The staff is wonderful and ready to accommodate anything that you need. The walk to the beach is so short, and I love the fact that there is an adult only and children’s pool. There’s an amazing coffee bar for custom drinks. The location is a quick ride to the Brickell area where there’s a many amazing restaurants and shopping. I will continue to stay at this property. My only complaint is the food overall is not as good as the coconut Grove, Ritz Carlton, which is where we also stay frequently because we have a child that attends the university of Miami aside from the room service and pool and beach menu being not quite as good as coconut Grove and South Beach properties. I would say it’s a perfect resort and I’m being super critical because I would give the food a seven or eight it is not terrible. I just enjoy the options the menus at the other properties better Isabel’s at the Coconut Grove Ritz Carlton is hands-down our favorite. it is also definitely very difficult to get service on the beach. I did have to chase down the server who was lovely and there was only one person working the entire beach and again I’m being super critical because at $1000 plus a night you’re just looking for superior service. Overall, I would still give this property at 10 you cannot beat the location. The staff the access to a beautiful picture perfect beach and two amazing pools. We will definitely stay after the renovation is complete.

Péssima experiência. Reservamos o hotel para aproveitarmos a praia, no entanto, o hotel atrasou o nosso quarto. Eram quase 5pm e nosso quarto não estava pronto. Reservamos uma suite ocean fronto e nos enviaram para um quarto provisório de day use, com vista para um telhado inóspito. O café da manhã fazem você esperar, por mais de 15 min, em pé, por uma mesa, mesmo com o salão vazio. Quando foram nos sentar, disseram que não poderíamos sentar naquela mesa. Uma experiência horrível. Falta gestão adequada. Não há um gerente que olhe pela experiência dos hóspedes. É uma pena, um lugar deslumbrante, mas com atendimento e experiência tão deplorável.

It’s a great beach and pool scene, the hotel will undergo an upgrade in May 2025, it’s dated but not too bad. The service was great, nice people. It an expensive week with food and drink, but a great week that has a relaxing vibe! The staff and service were A